Client and Business Integration Analyst focusing on Transfer Agency function at financial technology company. Supporting operational change initiatives to enhance client outcomes and regulatory compliance.
Responsibilities
The Client and Business Integration Analyst plays a critical role in supporting the planning, coordination, and delivery of business and client initiatives within the Transfer Agency (TA) function.
This role partners closely with internal teams and clients to ensure the successful implementation of operational and client-facing change, from requirements definition through to adoption and post-implementation support.
Support the end-to-end delivery of business and client change initiatives, ensuring alignment with business objectives, client commitments, and regulatory requirements.
Partner with Transfer Agency Operations, Client Experience, and Line 1 Risk teams to coordinate cross-functional delivery.
Define, agree, and document initiative objectives, scope, requirements, success measures, dependencies, and impacts.
Lead initiative scoping and contribute to operational process design in collaboration with clients and internal stakeholders.
Apply consistent change standards, methodologies, and governance frameworks across all initiatives.
Manage initiatives through the full lifecycle, from initiation and design through to implementation and post-go-live support.
Track and manage timelines, milestones, resources, risks, and deliverables to ensure agreed outcomes are achieved.
Provide regular progress updates, insights, and recommendations to stakeholders and senior leaders.
Build and maintain strong relationships with internal teams, clients, fund managers, custodians, and third-party vendors.
Identify, assess, and manage risks and issues, embedding effective risk management practices into all initiatives.
Perform quality assurance checks to ensure accuracy, completeness, and compliance of deliverables.
Maintain documentation, templates, and artefacts to support audit, governance, and regulatory requirements.
Coordinate and implement configuration changes across core registry, statements, documents, and forms as required.
Act as a subject matter expert, providing guidance and support to teams throughout change delivery.
Requirements
Strong understanding of Transfer Agency operations and fund administration processes, with exposure to business transformation and process change initiatives
Highly developed analytical and problem-solving skills, including the ability to interpret data, identify issues, and develop practical solutions
Advanced proficiency in Excel
Demonstrated drive, resilience, and tenacity, with the ability to work through complexity and maintain momentum
Ability to manage competing priorities and perform effectively under pressure without compromising quality
Proven experience working collaboratively with cross-functional teams and influencing a broad range of stakeholders
Strong written and verbal communication skills, with the ability to clearly convey complex information to technical and non-technical audiences
8+ years’ experience in Financial Services, including 5+ years in Unit Registry, Fund Administration, or Custody environments
Experience delivering or supporting change initiatives such as fund launches and closures
Exposure to project and change management methodologies, including Agile
Polished interpersonal and client engagement skills, with the ability to delegate and provide direction to specialist staff
Lean Six Sigma certification is highly regarded
Experience with Jira and Trust Architect is desirable but not essential
Benefits
Flexibility : Hybrid Work Model
Income Protection Insurance
Flexible Time Off
Private Health Insurance discount
Primary & Secondary Paid Parental leave
Death & TPD Insurance
Committed to Welcoming, Celebrating and Thriving on Diversity
Hands-On, Team-Customised training including SS&C University
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