Hybrid Client and Business Integration Analyst

Posted 2 days ago

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About the role

  • Client and Business Integration Analyst focusing on Transfer Agency function at financial technology company. Supporting operational change initiatives to enhance client outcomes and regulatory compliance.

Responsibilities

  • The Client and Business Integration Analyst plays a critical role in supporting the planning, coordination, and delivery of business and client initiatives within the Transfer Agency (TA) function.
  • This role partners closely with internal teams and clients to ensure the successful implementation of operational and client-facing change, from requirements definition through to adoption and post-implementation support.
  • Support the end-to-end delivery of business and client change initiatives, ensuring alignment with business objectives, client commitments, and regulatory requirements.
  • Partner with Transfer Agency Operations, Client Experience, and Line 1 Risk teams to coordinate cross-functional delivery.
  • Define, agree, and document initiative objectives, scope, requirements, success measures, dependencies, and impacts.
  • Lead initiative scoping and contribute to operational process design in collaboration with clients and internal stakeholders.
  • Apply consistent change standards, methodologies, and governance frameworks across all initiatives.
  • Manage initiatives through the full lifecycle, from initiation and design through to implementation and post-go-live support.
  • Track and manage timelines, milestones, resources, risks, and deliverables to ensure agreed outcomes are achieved.
  • Provide regular progress updates, insights, and recommendations to stakeholders and senior leaders.
  • Build and maintain strong relationships with internal teams, clients, fund managers, custodians, and third-party vendors.
  • Identify, assess, and manage risks and issues, embedding effective risk management practices into all initiatives.
  • Perform quality assurance checks to ensure accuracy, completeness, and compliance of deliverables.
  • Maintain documentation, templates, and artefacts to support audit, governance, and regulatory requirements.
  • Coordinate and implement configuration changes across core registry, statements, documents, and forms as required.
  • Act as a subject matter expert, providing guidance and support to teams throughout change delivery.

Requirements

  • Strong understanding of Transfer Agency operations and fund administration processes, with exposure to business transformation and process change initiatives
  • Highly developed analytical and problem-solving skills, including the ability to interpret data, identify issues, and develop practical solutions
  • Advanced proficiency in Excel
  • Demonstrated drive, resilience, and tenacity, with the ability to work through complexity and maintain momentum
  • Ability to manage competing priorities and perform effectively under pressure without compromising quality
  • Proven experience working collaboratively with cross-functional teams and influencing a broad range of stakeholders
  • Strong written and verbal communication skills, with the ability to clearly convey complex information to technical and non-technical audiences
  • 8+ years’ experience in Financial Services, including 5+ years in Unit Registry, Fund Administration, or Custody environments
  • Experience delivering or supporting change initiatives such as fund launches and closures
  • Exposure to project and change management methodologies, including Agile
  • Polished interpersonal and client engagement skills, with the ability to delegate and provide direction to specialist staff
  • Lean Six Sigma certification is highly regarded
  • Experience with Jira and Trust Architect is desirable but not essential

Benefits

  • Flexibility : Hybrid Work Model
  • Income Protection Insurance
  • Flexible Time Off
  • Private Health Insurance discount
  • Primary & Secondary Paid Parental leave
  • Death & TPD Insurance
  • Committed to Welcoming, Celebrating and Thriving on Diversity
  • Hands-On, Team-Customised training including SS&C University
  • Discounts on fitness clubs, travel and more!

Job title

Client and Business Integration Analyst

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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