Application Engineer designing and developing software applications. Collaborating with stakeholders to meet business requirements through effective coding and troubleshooting.
About the role
- Applications Engineer providing technical support and solutions for customers in HVAC and refrigeration industries. Collaborating with sales and product teams to ensure effective product application.
Responsibilities
- Provide technical support to sales representatives, distributors, contractors and end-users and internal departments
- Advise and assist field sales personnel and their clients on product technical details, application requirements, etc. to obtain solutions of specific application problems
- Deliver technical training support to internal and external personnel when required
- Determine accurate information and calculations as associated with each sales order
- Develop effective strategies based on thorough analysis of project variables, thus maximizing the likelihood of winning jobs
- Serve as the liaison between external customers and internal departments
- Evaluate needs of the customer and provide technical solutions that best fit the company’s product portfolio
- Listen, understand, and convey customer requirements
- Provide product support information/ direction from existing manuals, bulletins and guides
- Respond to quote requests (functional, technical, and pricing elements) in a timely manner
- Assist in pricing special options
- Identify opportunities for process improvement and streamlining technical support procedures
- Assist product development in developing new and/or enhanced products by communicating trends, needs and issues in the marketplace
Requirements
- Minimum of 5 years of experience
- Strong computer skills and knowledge of Microsoft Office software
- Fundamental knowledge in heat transfer, thermodynamics, and fluid mechanics
- Familiarity with HVAC and refrigeration systems
- Ability to read engineering drawings
- Good understanding of technical and commercial project variables with the ability to proactively initiate action based on that understanding
- Familiarity with SAP or other ERP systems is a plus
- Bachelor's degree in mechanical or chemical engineering, preferred
Benefits
- Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
- Competitive health insurance plans and 401(k) match, with benefits starting day one
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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