Hybrid Product Manager – Commercial Systems and Tools

at S&P Global

• Job title: Product Manager – Commercial Systems and Tools
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $83,180 - $106,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Tableau
• Location requirements: Hybrid, Raleigh, United States

About the role

• Product Manager for Commercial Systems at S&P Global, enhancing sales technology and optimizing platforms for efficiency. Collaborating cross-functionally to drive initiatives and training.

Responsibilities

• Execute tactical support with the Associate Director, Commercial Systems and Tools in implementing strategic roadmaps for the global sales technology ecosystem, focusing on platform optimizations and enhancements that increase Revenue team member efficiency, data, and ease of use.
• Become in-house expert for Revenue Technology ecosystem, including day-to-day usage support for Revenue team members globally.
• Coordinate with IT, Product Management, Sales, and Sales Operations teams to support the deployment of prioritized sales technology initiatives under senior guidance.
• Manage day-to-day coordination of system integrations, data quality improvements, environment management, and release activities, including effective change management to ensure smooth feature and tooling deployments.
• Develop and maintain usage and adoption reporting across sales tools, analyzing data to identify underutilized features and present optimization recommendations.
• Support financial tracking and vendor management activities including license monitoring, renewal coordination, cost reporting, and vendor performance documentation.
• Identify and document Revenue team member friction points, technology gaps, and high-impact improvement opportunities through regular stakeholder feedback collection and system usage analysis.
• Assess training gaps and skill development opportunities across sales technology platforms, partnering with the Revenue Education team to develop timely and comprehensive training programs and enablement tools.
• Assist in evaluating overlapping sales tools and support rationalization efforts to streamline the sales technology ecosystem and improve operational efficiency.

Requirements

• Bachelor's degree in Business, Information Systems, Technology, or related field with 3-5 years of experience in sales operations, technology operations, or business analysis roles.
• Hands-on experience with CRM platforms and adjacent Sales technology such as Salesforce, HubSpot, Salesloft, LinkedIn Sales Navigator, ZoomInfo, Salesloft, etc. including user administration, reporting, and basic configuration.
• Proficiency in data analysis and reporting tools including Excel, Tableau, Power BI, or similar business intelligence platforms for creating dashboards and performance metrics.
• Proactive mindset with strong ability to identify improvement opportunities, take initiative on process enhancements, and drive solutions forward independently.
• Excellent communication and stakeholder management skills with experience collaborating across cross-functional teams in a global environment.
• Experience with project coordination and change management principles in technology deployment or business process improvement initiatives.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.