Hybrid Implementation Project Manager

at Spektrix

• Job title: Implementation Project Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$80,000 - CA$90,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Implementation Project Manager ensuring client success in transitioning to Spektrix ticketing, marketing, and fundraising software. Leading onboarding and managing complex client projects throughout the implementation journey.

Responsibilities

• Leadership of the client’s onboarding experience from contract signature through transition to client success delivery team
• Uncover and emphasize desired client outcomes, keeping these front of mind through the entire implementation project
• Collaborate on the design of realistic, adaptable, and achievable timelines that enable your clients to launch their systems in an aligned timeframe with their goals
• Maintain proactive communication and alignment across the client, varied teams at Spektrix, and relevant third parties on key project milestones, dependencies, and risks
• Ensure comprehensive levels of solution adoption occur throughout relevant areas within the organization, with an eye towards sustaining this past Implementation
• Instill a sense of self-sufficiency and ownership in the client of their Spektrix solution to empower their growth long after implementation ends
• Manage multiple client implementation projects and navigate competing priorities internally and externally
• Authoritatively but empathetically distill technical and/or complex concepts to clients that may have non-technical staff members
• Manage expectations and dependencies across multiple stakeholders with your clients, their third parties, and internally
• Comprehensively evaluate clients’ ways of working and identify opportunities for increased efficiency and optimized adoption of the Spektrix solution
• Manage the data migration process alongside Data Migration Engineers to ensure that the client’s live system is set up to empower clients to make data-driven decisions going forward
• Coordinate with the client and any third parties to oversee the timely launch of a client’s website, either with Spektrix subsites and/or with a web developer, that is well-aligned with the client’s vision and goals
• Collaborate and share ways of working with internal team members that better the implementation journey for clients and/or streamline the work for others
• Manage their onboarding process with Spektrix Payments to ensure they can take sales in a timely and efficient manner
• Assess and deliver on clients’ reporting needs, empowering them to use insights to better inform business decisions
• Feed back on and improving processes in Implementation globally as we aim to increase the efficiency of projects and act as partners and advisors to our clients
• Keep up to date on product updates to share with clients when an in-progress feature may help them achieve their goals and further their excitement about Spektrix

Requirements

• Demonstrated success managing complex projects
• Experience with Google suite, Jira, and/or Teamwork.com or other similar tools
• While not essential, prior experience working in a SaaS environment or performing arts organization will help you hit the ground running
• Prior experience with ticketing and/or fundraising platforms would be a plus
• Patience, empathy, and tact to influence complex change across multiple levels of decision makers
• Adaptability and flexibility as clients launch their systems in a constantly shifting landscape
• Strong ability to translate and explain technical concepts into clear, actionable insights for non-technical clients
• Ability to quickly learn new software solutions or technologies
• Strong analytical and problem-solving skills, communication skills (both verbal and written), and attention to detail
• Organizational skills to manage multiple projects and competing priorities
• Composure and poise while working through complicated client needs
• Humility and coachability as you aim to reflect, learn, and grow
• Flexibility to assist others on the team as needed without compromising own projects

Benefits

• Health benefit package (Medical, Dental, Vision, Prescription, Disability, and more!)
• Generous Paid Time Off benefits, including:
• 22 days of PTO (vacation, personal time, whatever you choose to use it for)
• 13 paid public holidays
• 10 Paid Sick Days
• Company-paid Life Insurance
• Two paid volunteering days per year
• Professional development opportunities
• Flexible working with support for WFH setup / equipment
• Month-long Paid Sabbatical after 5 years of service
• Varied range of regular social activities throughout the year