Engineering intern supporting the technical department in project management for tourist attractions at Grupo Iter. Involves project analysis, specifications, and maintenance management.
About the role
- ServiceNow Developer configuring ITSM modules and maintaining workflows for Sonova's global platform. Collaborating with IT teams and supporting users across various initiatives.
Responsibilities
- Configure and implement ITSM modules in collaboration with Global IT Service and Application Managers
- Design and maintain ServiceNow workflows, automations, catalog items, and platform configurations
- Manage ACLs, scripts, business rules, and day-to-day platform administration
- Support users and coordinate with support teams and external partners
- Participate in CAB and ensure security, compliance, and license planning
- Contribute to ongoing improvements, maintenance, and ServiceNow projects
Requirements
- Minimum 3 years of experience as a ServiceNow Developer
- Degree in Business Administration, Computer Science, IT, or equivalent experience (ITIL certification is a plus)
- Solid experience with the ServiceNow platform and integrations (e.g., Jira, SAP)
- Knowledge of ITSM processes, Configuration management Database, DR, SLA and infrastructure
- Strong analytical and problem-solving skills with high quality standards
- Able to prioritize effectively, work independently, and show resilience
- Service-oriented, reliable, and collaborative with strong interpersonal skills
- Experience working in Agile project environments
- Good command of Microsoft 365 and Windows
- Strong written and spoken English
Benefits
- Flexible hybrid working model
- Wide range of training opportunities for professional and personal development
- Exceptional growth opportunities with individual development plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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