Key Account Manager overseeing OTR sales and customer relationships in South Africa. Responsible for developing new business and maintaining key customer portfolios with site visits.
About the role
- Director leading military and government partnerships at SonderMind. Expanding VA business and optimizing operations for veteran mental health access.
Responsibilities
- Lead the nationwide expansion of VA partnerships, increase referral volume, and develop new opportunities with DOD, TRICARE, and other government agencies.
- Build and mentor a high-performing Account Management team focused on driving results and scaling the VA business.
- Optimize workflows, improve referral processes, and collaborate with cross-functional teams to streamline operations and increase efficiency.
- Align VA strategy with company goals, advocate for resources, and strengthen relationships with key partners including TriWest, Optum, and VAMCs.
- Own the VA business P&L, drive profitability, and use data-driven insights to refine strategy and secure executive support for initiatives.
Requirements
- 8+ years of experience in partnerships, business development, or operations, with a track record of scaling revenue-generating programs
- Experience working in military, government, or VA-related organizations is strongly preferred, particularly in government healthcare, federal contracting, or military behavioral health initiatives.
- Demonstrated success managing external relationships, particularly with government entities, payors, or healthcare systems, to execute high-impact partnerships
- Strong cross-functional leadership experience, effectively aligning teams across operations, product, finance, and provider networks to drive business growth.
- Deep analytical and financial skillset, with the ability to assess market opportunities, build business cases, and drive data-informed decision-making
- Experience with growth-stage startups, navigating rapid scaling, operational complexity, and resource constraints
- Strong written and verbal communication skills, with the ability to influence senior executives and external partners
- Familiarity with digital health operations and the mental healthcare industry, including VA partnerships, payor relationships, provider networks, and patient engagement models
Benefits
- A generous PTO policy, with a minimum of three weeks off per year
- A holiday schedule that follows standard U.S. holidays
- Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
- Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
- Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
- Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
- 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
- Join teammates from across the country at our annual company gathering
- Company shutdown between Christmas and New Year’s
- Supplemental life insurance, pet insurance, commuter benefits, and more!
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