Hybrid Cloud Site Reliability Engineer

at Solace

• Job title: Cloud Site Reliability Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: AWS, Azure, Cloud, Google Cloud Platform, Groovy, Kubernetes, Linux, Prometheus, Python, Terraform
• Location requirements: Hybrid, Singapore

About the role

• Cloud Site Reliability Engineer ensuring health and reliability of Solace Cloud Services across AWS, Azure, Google Cloud, and Kubernetes. Responsible for daily operations and improving infrastructure tooling and automation.

Responsibilities

• Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met.
• Improving our infrastructure tooling, observability, and automation.
• Contribute to making the production operations more efficient, less error-prone, etc.
• Expert knowledge of handling production Incidents in production-grade multi-cloud environments according to industry-standard Incident management processes.
• Process Handling service requests and provisioning by the customers.
• Work directly with customers to identify, troubleshoot, and resolve operational issues.
• Expert debugging knowledge in Linux and Kubernetes to detect malicious activity.
• Be on-call rotation and provide 12x7 off-hours support.

Requirements

• Highly technical, excited by technology and eager to stay up to date in a rapidly evolving environment.
• Experienced in Cloud Networking Solutions.
• Knowledgeable in demonstrating the ability to debug at a system level and resolve incidents in complex cloud-based environments.
• Experienced in Site reliability engineering and Incident response.
• A strong communicator who can articulate complex technical issues clearly and concisely & get on the phone with customers.
• Experienced in SaaS operations and customer-facing technical support.
• Hands-on experience with public cloud providers (AWS, Azure, GCP) services & features.
• Hands-on experience with cloud Kubernetes infrastructure platforms such as AWS Elastic Kubernetes Service, Azure Kubernetes Service, Google Kubernetes Service.
• Hands-on experience with Monitoring tools like Datadog, Kibana, and Prometheus etc.
• Hands-on experience with Infrastructure Automation using Terraform, Cloud Formation.
• Hands-on expertise in debugging production alerts.
• Expert-level understanding of Linux Operating Systems.
• Programmer in languages such as Groovy, Python, go.
• Certified Kubernetes Administrator.
• Certified Cloud Administrator (AWS, Azure, or GCP).

Benefits

• Hybrid-first – Flexibility is built into how we work, so everyone feels included and empowered.
• Values-driven – We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
• Growth mindset – Our training programs are designed to help you level up, fast.
• Customer Obsessed – We’re proud of our world-class customer lineup (we’re not shy about it).
• Keep it fun – We’re social, we keep things simple, and we know how to have a good time.
• Creative culture – We’ve got a great sense of humour and we make cool videos on topics like MITT and this (check them out!).