Hybrid Senior Influencer and Client Relations Manager

Posted 2 weeks ago

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About the role

  • Senior Account Manager leading client relations and performance creative projects for e-commerce brands at Hambi Media. Overseeing account teams and ensuring high standards of delivery.

Responsibilities

  • Own senior relationships across larger, higher-impact accounts
  • Lead strategic client conversations, performance reviews and planning
  • Guide clients through launches, pivots and scale moments
  • Spot upsell, retention and growth opportunities
  • Line-manage Account Managers within your pod
  • Coach AMs on communication, organisation and client ownership
  • Raise delivery standards across accounts and workflows
  • Support hiring, onboarding and development of AMs
  • Oversee UGC and creative workflows across the pod
  • Ensure launches are planned, resourced and executed cleanly
  • Act as escalation point for delivery or client risk
  • Maintain consistency across processes and client experience

Requirements

  • 4+ years’ experience in agency account management
  • Proven experience managing or mentoring Account Managers
  • Strong understanding of performance creative, UGC and launch cycles
  • Confidence running senior client conversations independently
  • Commercial awareness — retention, margin, and growth matter to you
  • Calm authority — clients and teams trust your judgment

Benefits

  • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
  • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
  • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
  • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
  • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs.
  • Dynamic Culture: A fun, happiness-driven environment with regular team-building activities and a beautiful Central London office.

Job title

Senior Influencer and Client Relations Manager

Job type

Experience level

Senior

Salary

£45,000 - £55,000 per year

Degree requirement

No Education Requirement

Location requirements

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