Staff Systems Engineer expertise in outsourced software and calibration processes for GM. Leading supplier management initiatives and ensuring compliance across engineering teams.
SF
Hybrid Principal Systems Engineer
Posted 3 months ago
About the role
- Principal Systems Engineer driving operational excellence for critical contact center applications at Fidelity. Leading cross-functional efforts to enhance system reliability through best practices and automation in the United States.
Responsibilities
- Drive operational excellence, observability, and automation for critical contact center applications.
- Lead initiatives to reduce toil, improve associate experience, and enhance system reliability through best practices, automation, and continuous improvement.
- Identify opportunities, lead cross-functional efforts, and deliver measurable improvements in stability and efficiency.
- Communicate progress and outcomes to senior leadership and stakeholders.
Requirements
- 10+ years of experience in technology operations, systems engineering, or production support leadership.
- Proven ability to lead and deliver complex improvement initiatives in large-scale environments.
- Strong background in IT Service Management (ITSM), incident/problem management, and operational process optimization.
- Expertise in observability and monitoring tools (e.g., OTEL, Splunk, DataDog, Prometheus, Grafana).
- Experience implementing SLI/SLO/SLAs and reliability engineering practices.
- Familiarity with automation and scripting (Python, Bash, PowerShell, or similar).
- Solid understanding of On-Prem and Public Cloud environments (AWS/Azure/GCP).
- Experience supporting 24/7, high-availability production environments.
- Knowledge of networking, load balancing, and security fundamentals.
- Agile and DevOps mindset with experience in CI/CD and operational automation.
- Optional certifications: ITIL, AWS, SRE-related credentials.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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