Payroll Analyst supporting payroll operations and system enhancements at Old Republic Title. Serving as a subject matter expert for UKG BI reporting, payroll system upgrades, and process improvement initiatives.
SF
Hybrid Principal Systems Engineer
Posted 3 months ago
About the role
- Principal Systems Engineer leading improvement initiatives for mission-critical applications at Fidelity Investments. Enhancing reliability, automation, and observability across contact center applications.
Responsibilities
- Lead high-impact initiatives to improve observability, automation, and operational efficiency
- Champion proactive monitoring and telemetry to reduce incidents and improve response times
- Drive automation and self-service solutions to eliminate manual intervention
- Establish and track SLIs/SLOs to improve reliability and performance
- Collaborate with engineering, product, and business leaders to resolve top associate-impacting issues
- Communicate progress and outcomes to senior leadership and stakeholders
Requirements
- 10+ years in technology operations, systems engineering, or production support leadership
- Proven ability to lead complex, cross-functional improvement initiatives in large-scale environments
- Demonstrated success mentoring teams and fostering a culture of operational excellence
- Strategic thinker with a track record of identifying key issues and driving measurable outcomes
- Skilled in stakeholder management and influencing across technical and business teams
- Comfortable using KPIs and metrics to guide decisions and communicate impact
- Strong communication skills with the ability to present to senior leadership
- Deep knowledge of ITSM, incident/problem management, and process optimization
- Hands-on experience with observability tools (OTEL, Splunk, DataDog, Prometheus, Grafana)
- Proficiency in scripting and automation (Python, Bash, PowerShell)
- Experience with cloud and on-prem environments (AWS, Azure, GCP)
- Understanding of networking, load balancing, and security fundamentals
- Agile and DevOps mindset with CI/CD experience
- Certifications such as ITIL, AWS, or SRE are a plus.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
HÖ
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