Senior DevOps Engineer at Aaxis.io handling Google Cloud Platform infrastructure and Kubernetes clusters with a focus on CI/CD pipelines.
SF
Hybrid Principal AI Site Reliability Engineer, EI Production Services
Posted 10 hours ago
About the role
- Principal AI Site Reliability Engineer driving operational excellence for critical contact center applications at Fidelity. Leading automation and observability initiatives to improve reliability and efficiency.
Responsibilities
- Drive operational excellence, observability, and intelligent automation for mission-critical contact center applications
- Lead initiatives to advance observability, automation, and operational efficiency
- Collaborate with engineering and business leaders to prioritize and resolve issues impacting associate experience
- Implement automation and self-service capabilities to reduce manual intervention and improve reliability
- Establish and track SLIs/SLOs to measure and optimize system performance
- Communicate progress, outcomes, and technical concepts clearly to senior leadership and stakeholders
Requirements
- 10+ years in technology operations, systems engineering, or production support leadership
- Deep expertise in IT Service Management (ITSM), incident/problem management, and operational process optimization
- Advanced knowledge of observability and monitoring tools (OTEL, Splunk, DataDog, Prometheus, Grafana)
- Experience leveraging AI and automation to drive efficiency and reliability
- Proficiency in scripting and automation (Python, Bash, PowerShell, or similar)
- Strong understanding of On-Prem and Public Cloud (AWS/Azure/GCP) environments
- Familiarity with networking, load balancing, and security fundamentals
- Agile and DevOps mindset with experience in CI/CD and operational automation
- Optional certifications: ITIL, AWS, SRE-related credentials
Benefits
- Professional development opportunities
- 401(k) matching
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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