Hybrid L3 Engineer

at Smarsh

• Job title: L3 Engineer
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Cloud, ElasticSearch, Java, Kafka, Linux, MongoDB, Python, RDBMS, SQL, Go
• Location requirements: Hybrid, Bangalore, India

About the role

• L3 Engineer at Smarsh resolving compliance risks in digital communications. Involves troubleshooting and product enhancement in customer support for regulated industries.

Responsibilities

• Analyze and resolve incidents promptly to ensure minimal disruption.
• Review, comprehend, and work with existing codebases to ensure seamless integration and improvements.
• Implement and deploy updates or enhancements to production environments efficiently and with minimal disruption.
• Identify issues/ root causes (RCA) and implement solutions effectively.
• Correlate error patterns to detect trends and prevent future incidents.
• Pinpoint areas requiring fixes and recommend appropriate actions.
• Document lessons learned from each incident to improve processes and knowledge-sharing.
• Handle straightforward issues, such as configuration changes and low-impact problems stemming from recent builds.
• Work closely with the Technical Support and Engineering teams to establish fixes and incident resolution timelines.
• Monitor and maintain production configurations for databases, servers, and other infrastructure.
• Develop customer-focused improvements to the product, such as enhanced reports and other value-adding features.
• Participate in customer calls for real-time troubleshooting and discussions.

Requirements

• Proficient in Core Java and Python; knowledge of Golang is a plus.
• Hands-on experience with technologies such as Kafka, MongoDB, Elasticsearch, and AWS services like S3, Athena, and Aurora.
• Strong expertise in relational databases and SQL
• Strong leadership skills and the ability to guide teams effectively are highly desirable.
• Hands-on experience in creating and managing dashboards using tools like Datadog and Honeycomb to monitor system performance and ensure operational efficiency.
• Bachelor's degree in Engineering or Equivalent in a technical-related field or industry/career equivalent experience.
• Minimum of 8+ years of experience in the IT industry, with a proven track record of solving complex computing problems.
• Passion for helping customers succeed.
• Deep IT, networking, database, SaaS/Cloud application support experience.
• Industry certifications in Windows, Linux, RDBMS, AWS are highly desirable.
• Excellent verbal, written and interpersonal communication skills.
• Expert level diagnosis and problem-solving abilities.
• Time management and critical thinking skills.
• Proficient in using CRM business systems, Microsoft business applications, JIRA/Confluence and related platforms.

Benefits

• Health insurance
• Flexible work arrangements
• Professional development opportunities