Backend Engineer transitioning to Go. Building a new Representment product to minimize fraud risks for merchants at Solidgate.
About the role
- Application Support Engineer providing level 1 and 2 support for Wealth Management applications. Collaborating with development teams to ensure quality standards in financial sector technology.
Responsibilities
- Provide Level 1 and Level 2 support for Wealth Management applications, including triage, escalation and incident resolution.
- Investigate and resolve functional and technical issues reported by end users or detected by monitoring systems.
- Ensure correct recording, tracking and management of incidents using ITSM tools.
- Maintain and update support documentation, FAQs, runbooks and standard operating procedures (SOPs).
- Participate in the on-call rotation and support service health management during critical incidents.
- Collaborate with development teams to ensure minimum quality standards are met during the system build phase.
- Maintain and enforce monitoring and observability platforms.
- Coordinate with development teams on incident escalation processes, bug reporting and defining long-term solutions.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering or related field — or equivalent professional experience.
- More than 3 years of experience in Application Support, IT Operations, SRE or DevOps.
- Strong knowledge of Windows environments, application servers, IIS and related infrastructure.
- Advanced experience with scripting and automation using PowerShell, Python and SQL.
- Hands-on knowledge of CI/CD and tools such as Jenkins, GitLab CI and Azure DevOps.
- Familiarity with observability and monitoring tools such as AppDynamics, BigPanda, Splunk, among others.
- Experience with ticketing and incident management tools such as ServiceNow and Atlas.
- Good communication skills, strong analytical ability and capacity to perform under high-pressure environments.
- Previous experience in the financial sector or Wealth Management.
- Advanced/proficient English for technical communication and participation in global environments.
Benefits
- Partnership benefits program
- Health insurance
- Meal allowance
- Childcare assistance
- Life insurance
- Transportation allowance
- Flexible benefits (choose the benefits according to your needs).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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