Business Analyst role focused on enhancing acceptance in financial products for Sicredi. Collaborate with Cooperatives to drive strategic initiatives and monitor performance metrics.
Responsibilities
Serve as the focal point for a group of Sicredi Centrals for the Acceptance product, contributing to the sustainable growth of the business (PJ) portfolio.
Develop close relationships with Centrals and Cooperatives, acting as a strategic partner to drive results.
Lead regular follow-up cadences with Centrals and Cooperatives, providing analyses, executive narratives and business insights.
Structure regional diagnostics and direct action plans with Cooperatives, ensuring data-driven execution.
Support advisors and commercial teams in building strategies and rollouts for branches, including training and support materials.
Participate in the creation and execution of strategic initiatives for the Acceptance product, from Discovery (upstream) through pilots and validations in Delivery (downstream).
Act as a bridge between field teams and internal areas (intelligence, product, operations, channels, experience), bringing field insights and contributing to improvements in processes, offerings and member experience.
Represent the product at trade shows, commercial events and strategic meetings of the Centrals.
Roll out strategic actions defined by business intelligence to the Cooperatives under your responsibility.
Convert data and field insights into inputs for the evolution of the product, policies, customer journeys and commercial actions.
Requirements
Ability to interpret metrics for financial products and services, especially acceptance (merchant acceptance).
Experience leading action plans with internal and external stakeholders.
Ability to influence and coordinate in complex environments without formal authority.
Strong analytical skills, with the ability to turn data into clear, actionable narratives.
Excellent verbal, written and visual communication skills for executive presentations.
Knowledge of individual (PF) and business (PJ) customer journeys in financial products.
Organized, autonomous and able to prioritize multiple concurrent initiatives.
Knowledge of merchant acquiring, payment methods or transactional products. (Nice to have)
Experience with Power BI, SQL or advanced Excel analyses. (Nice to have)
Experience with commercial or strategic processes aimed at business customers (PJ). (Nice to have)
Experience in multidisciplinary projects and implementing strategic initiatives. (Nice to have)
Benefits
Two additional fixed salaries (14th and 15th payments)
Profit-sharing/performance participation (according to seniority)
Health and dental plans with no co-payment
Wellness programs with Wellhub (formerly Gympass), nutrition counseling, psychology, occupational health, massage, running groups and local gym access
Meal allowance and food voucher — flexible percentage allocation between VA/VR cards, with no co-payment
Extended maternity and paternity leave
Childcare or nanny assistance for children up to 6 years and 11 months
Support for children with disabilities, no age limit
Life insurance
Private pension plan up to 8% of salary
Training platform — Sicredi Aprende, offering a variety of courses
40-hour workweek — using a time bank system
Remote work allowance (except for positions that are 100% on-site)
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