Hybrid Site Reliability Engineer

at Shipt

• Job title: Site Reliability Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, Google Cloud Platform, Kubernetes, Prometheus, Python, Go
• Location requirements: Hybrid, Birmingham, United States

About the role

• Software Engineer contributing to the observability team's development of visibility systems. Implementing a high-performance telemetry platform and supporting AI tools for engineering teams.

Responsibilities

• Contribute to the development and maintenance of the systems that provide visibility into Shipt’s technical ecosystem.
• Implement and support a high-performance telemetry platform for engineering teams to monitor, debug, and optimize their services effectively.
• Work closely with senior engineers to ensure metrics, logs, and traces are reliable and actionable.
• Help bridge the gap between traditional monitoring and intelligent diagnostics.
• Utilize and support AI-enhanced tools and interfaces to streamline interaction with telemetry data.
• Help integrate autonomous agents and predictive models into workflows for a proactive, self-healing infrastructure environment.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
• 3+ years of professional experience in software engineering, with exposure to observability, SRE, or infrastructure-focused roles.
• Proficiency in at least one programming language, such as Golang or Python, for building and automating infrastructure tooling.
• Familiarity with modern Log/Metric/Trace observability stacks- such as Prometheus, OpenTelemetry, structured logging, or similar observability stacks.
• Basic understanding of how AI and machine learning can be applied to time-series data for anomaly detection.
• Experience working with containerized environments like Kubernetes and cloud platforms like GCP.
• Strong analytical and problem-solving skills, with a commitment to providing high-quality visibility for engineering teams.

Benefits

• Employees (and eligible family members) are covered by medical, dental, vision and more.
• Employees may enroll in our company’s 401k plan.
• Employees will also be eligible to receive discretionary vacation for exempt team members.
• Paid holidays throughout the calendar year and paid sick leave.
• Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.