WFM Analyst II providing forecasting and scheduling support for contact center operations. Analyzing data to optimize staffing and improve customer experience in healthcare.
About the role
- Technical Business Analyst at ShiftCare transforming the homecare industry by bridging innovative ideas and technical realities. Join a dynamic team in a hyper-growth healthcare startup.
Responsibilities
- Step into the magic at ShiftCare!
- Join our dynamic team and help us transform the homecare industry.
- Rally with us in creating meaningful experiences for our hyper-growth healthcare startup.
- Bridge the gap between our innovative ideas and technical realities.
Requirements
- Relevant Experience: 3-5 years
- Education: Undergraduate in Computer Science, Information Technology, or Business
- Technical Skills: Proficient in CRM systems, databases, and integration technologies.
- Analytical Abilities: Strong problem-solving skills, translating complex needs into clear specs.
- Communication and Collaboration: Excellent written and verbal skills; experience in presenting technical concepts to diverse audiences.
- Experience and Adaptability: Proven track record in similar roles with adaptability to fast-paced startup environments; initiative to learn new technologies and contribute innovative ideas highly desirable.
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