About the role

  • Prevention Case Manager supporting individuals at risk of homelessness through assessments and resource connections. Collaborating with community partners to ensure holistic support and advocacy.

Responsibilities

  • Coordinate and manage assigned prevention cases
  • Develop, maintain, and share a comprehensive resource library and related communication materials.
  • Promote program awareness and build trust with community partners to enhance engagement.
  • Provide Housing location services, referrals, and advocacy
  • Facilitating housing-related tasks such as document collection
  • Assisting with rental assistance packages from various funding sources, properly documenting fund distribution, and leading the recertification process as needed.
  • Address safety concerns quickly and compassionately.
  • Collaborate as part of a multidisciplinary team to ensure timely service delivery.
  • Ensure all relevant participant information is promptly shared with the appropriate staff.
  • Monitor participant progress through regular contact and communication with external and internal service providers, conducting assessments, and making necessary referrals.
  • Manage tasks and maintain up-to-date, complete participant charts, including scanning documentation as needed.
  • Ensure accurate and timely documentation of participant interactions within the HMIS database.
  • Perform monthly data clean-up to maintain HMIS accuracy.
  • Participate in weekly staff meetings and training sessions as directed by the supervisor.
  • Proactively communicate caseload coverage and provide updates on outstanding tasks when absent from work.
  • Work as a contributing team member within Shelter House and external agencies
  • Exemplify Shelter House core values
  • Perform other assigned duties as needed

Requirements

  • A bachelor's degree in human services/ related field or commensurate experience
  • 2+ years of street outreach/case management/ direct services/other related experience
  • Strong written and oral communication skills
  • Ability to prioritize competing priorities and make sound judgements
  • Ability to complete tasks while navigating frequent interruptions
  • Ability to deliver creative, resourceful solutions to unique challenges
  • Strong organizational and time management skills
  • Valid Driver’s License and reliable transportation
  • Ability to Drive a 15-passenger van
  • Willingness to work evenings and weekends when needed
  • Annual TB Test is required
  • Ability to sit or stand for long periods
  • Ability to lift items weighing 10-20 pounds

Benefits

  • Medical, Dental & Vision Insurance
  • 401K contributions with a 4% employer match
  • 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
  • Two Semi-Annual Team Building Events

Job title

Prevention Case Manager

Job type

Experience level

JuniorMid level

Salary

$52,000 - $56,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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