Senior Infrastructure / Platform Engineering Manager leading design and delivery of hybrid infrastructure. Overseeing global production services with a focus on scalability and automation.
About the role
- Security Platform Engineer managing operational security tasks at NTT DATA. Collaborating in incident response and security event monitoring within a 24/7 team environment.
Responsibilities
- Works as part of a 24/7 team working on rotational shifts.
- Works as part of Platform and Content Engineering handling tunings, stake holder requests, escalations, reporting, trainings.
- Administers the organization's security tools to gather security logs from environment.
- Performs lifecycle management of the supported security tools/technologies, Break-fix, Patching, Live update.
- Adheres to SOPs and notify stake holders on log flow/log format issues.
- Documents best practices.
- Identifies opportunities to make automations which will help the incident response team.
- Performs security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure.
- Carries out agreed maintenance tasks.
- Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
- Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
- Investigates causes of incidents and seeks resolution.
- Escalates unresolved incidents and follow up until incident is resolved.
- Provides service recovery, following resolution of incidents.
- Documents and closes resolved incidents according to agreed procedures.
- Investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
- Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
- Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
- Logs all such incidents in a timely manner with the required level of detail with all the necessary.
- Cooperates with all stakeholders including client IT environments, vendors and carriers to expedite diagnosis of errors and problems and to identify a resolution.
Requirements
- Seasoned working knowledge on implementation and monitoring of any SIEM or security tools/technologies.
- Seasoned knowledge on security architecture, worked across different security technologies.
- Customer service orientated and pro-active thinking.
- Problem solver who is highly driven and self-organized.
- Great attention to detail.
- Good analytical and logical thinking.
- Excellent spoken and written communication skills.
- Team player with the ability to work well with others and in group with colleagues and stakeholders.
- Bachelor's degree or equivalent in Information Technology or related field.
- Relevant level of Networking certifications such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc. preferred.
- Relevant level of Security certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM etc. will be added advantage.
- Seasoned experience in Security technologies like (Firewall, IPS, IDS, Proxy etc.).
- Seasoned experience in technical support to clients.
- Seasoned experience in diagnosis and troubleshooting.
- Seasoned experience providing remote support in Security Technologies.
- Seasoned experience in SOC/CSIRT Operations.
- Seasoned experience in handling security incidents end to end.
- Knowledge on networking, Linux and security concepts.
- Seasoned experience in configuring/managing security controls such as Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, HoneyPots and other security tools.
- Knowledge on log collection mechanism such as Syslog, Log file, DB API.
- Knowledge in security architecture.
- Seasoned experience in Security engineering.
Benefits
- Equal Opportunity Employer
- Environment free of discrimination and harassment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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