Process Engineer at BrightFarms improving greenhouse workflows in agriculture sector. Analyzing operations and providing Lean coaching to enhance efficiency and productivity.
About the role
- Level 2 Digital Signage Engineer providing advanced technical support and maintenance for digital signage platforms. Working closely with project teams and vendors to ensure high availability and performance.
Responsibilities
- Provide Level 2 support for digital signage hardware, software, and network-related issues
- Troubleshoot and resolve incidents escalated from Level 1 support within SLA
- Configure, deploy, and maintain digital signage players, displays, and CMS platforms
- Perform root cause analysis and implement permanent fixes for recurring issues
- Support content scheduling, playback issues, and media optimisation
- Monitor system health, performance, and uptime using monitoring tools
- Apply firmware, OS, and application updates in line with change management processes
- Maintain accurate technical documentation, runbooks, and asset records
- Liaise with vendors and third-party support for issue resolution and escalations
- Provide guidance and mentoring to Level 1 support engineers
- Ensure compliance with security, network, and corporate IT standards
Requirements
- Bachelor’s degree or equivalent experience in: Information Technology, Computer Science, Electronics / AV Engineering, Telecommunications
- 3+ years experience in digital signage, AV systems, or IT support roles
- Proven experience supporting enterprise or large-scale digital signage deployments
- Experience working in a managed services or service desk environment
- Exposure to incident, problem, and change management processes
- Experience supporting Windows, Linux, or embedded player platforms
- Strong analytical and structured troubleshooting skills
- Solid understanding of AV, digital signage, and IT infrastructure concepts
- Relevant certifications (desirable): CompTIA A+, Network+, or ITF+ AVIXA CTS or CTS-I Vendor certifications (e.g., BrightSign, Samsung, LG, Scala, Appspace)
- Customer-focused mindset with attention to service quality and uptime
Benefits
- Health insurance
- Professional development opportunities
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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