Energy Resource Adoption Forecasting Consultant supporting energy transition through efficiency, demand response, and electrification strategies. Collaborating with teams to conduct forecasting and project analysis.
About the role
- Onboarding Consultant optimizing the post-sale journey for customers at Semrush. Facilitating adoption of marketing solutions, establishing relationships, and tracking performance metrics.
Responsibilities
- Own the first 30-60 days of the post-sale journey, ensuring new and recently upgraded customers are set up for success.
- Develop and execute tailored onboarding and implementation plans aligned with each customer’s business goals.
- Identify customer priorities quickly and map them to Semrush product capabilities.
- Drive adoption of key features to expedite value realization and deliver measurable early wins
- Build strong relationships with key stakeholders quickly during onboarding to accelerate trust and time-to-value.
- Identify new contacts within customer organizations and pass them to the long-term account team for continued success.
- Act as a trusted advisor during onboarding by providing strategic recommendations and best practices.
- Adapt onboarding strategies to meet unique customer needs and timelines.
- Act as the voice of the customer within Semrush, advocating for improvements and enhancements based on customer needs and feedback.
- Stay informed about customer strategic objectives, relevant industry conditions, and competitive intelligence to identify opportunities and risks.
- Spot opportunities for deeper alignment between the customer and Semrush, including surfacing upsell opportunities and building on Sales-led conversations to strengthen long-term growth potential.
- Work closely with Sales and Customer Success Managers to provide a seamless transition from sale to ongoing success.
- Ensure smooth handoff by delivering clear documentation of customer goals, progress, and adoption milestones.
- Monitor onboarding KPIs, usage, and customer feedback.
- Share actionable insights with both customers and internal teams.
Requirements
- 4–6+ years of experience in Customer Onboarding, Customer Success, Account Management, Solutions Engineering, or a related role.
- Experience with enterprise customers in MarTech or SaaS is strongly preferred
- Proven ability to quickly build trust and credibility with stakeholders at all levels, from hands-on practitioners to senior executives
- Skilled at uncovering customer needs and designing tailored onboarding strategies that drive early adoption and measurable business value
- Strong verbal and written communication skills, with the ability to translate complex product capabilities into clear, actionable outcomes for both technical and non-technical audiences
- Adept at using customer data and insights to guide decisions, measure success, and identify opportunities for growth
- Demonstrated ability to manage multiple onboarding projects simultaneously, ensuring timely delivery and consistent customer outcomes
- Comfortable navigating ambiguity, working in a fast-paced global environment, and thriving through change
- Native Spanish speaker
Benefits
- Unlimited PTO
- Hobby & team building budget allowance
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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