Quality Lead overseeing service desk quality assurance and team development in a tech support environment. Responsible for implementing standards and strategies to enhance user satisfaction and compliance.
About the role
- Mortgage Insurance Specialist managing private mortgage insurance operations for Selene Holdings in Jacksonville, Florida. Ensuring compliance with investor guidelines and maintaining data integrity in a fast-paced environment.
Responsibilities
- Set up and maintain private mortgage insurance (PMI) records on newly boarded and existing mortgage loans in accordance with investor guidelines.
- Monitor PMI coverage requirements based on loan-to-value (LTV) ratios, payment history, and applicable investor rules.
- Ensure accurate PMI premium billing, payments, and reconciliations.
- Investigate and resolve PMI billing discrepancies using analytical and logical review of loan data.
- Process PMI cancellations and terminations in compliance with the Homeowners Protection Act (HPA), investor guidelines, and insurer requirements.
- Calculate and validate LTV ratios using original, current, and appraised property values.
- Review and quality-check loan transfers and modifications that include PMI.
- Identify missing, inaccurate, or incomplete PMI data, including missing termination dates, and take corrective action.
- Reconcile discrepancies related to PMI during portfolio growth and bulk loan boarding activity.
- Support internal and external audits by ensuring PMI data accuracy and documentation readiness.
- Maintain strong working knowledge of PMI regulations, investor requirements, and servicing best practices.
- Complete all required training courses within designated timelines.
Requirements
- Strong working knowledge of private mortgage insurance (PMI) requirements and processes.
- Experience interpreting and applying investor guidelines and Homeowners Protection Act (HPA) regulations.
- Advanced proficiency in Microsoft Excel, including lookup formulas (e.g., VLOOKUP or equivalent).
- Exceptional attention to detail with a strong commitment to accuracy.
- Proven ability to manage a task-heavy workload in a high-volume environment.
- Strong analytical, problem-solving, and reconciliation skills.
- Ability to work independently as a self-starter while collaborating effectively with team members.
- Strong verbal and written communication skills.
- Familiarity with mortgage servicing systems and PMI processing preferred.
Benefits
- Paid Time Off (PTO)
- Medical, Dental & Vision
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Paid Holidays
- Company paid Life Insurance
- Matching 401(k) Plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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