Hybrid HELOC Analyst

at Selene Finance LP

• Job title: HELOC Analyst
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Dallas, United States

About the role

• HELOC Analyst managing consumer lines of credit within a financial services firm. Supporting operational accuracy, fraud mitigation, and servicing integrity for HELOC portfolios.

Responsibilities

• Analyze and manage consumer lines of credit, including open-ended HELOCs, ensuring compliance with servicing standards and investor requirements.
• Utilize MSP’s Consumer Loan Workstation to monitor line functionality, repayment methods, and calculation accuracy.
• Troubleshoot and reconcile data discrepancies from acquired portfolios and prior servicers.
• Support loan boarding processes for new lines of credit, ensuring accurate setup and validation.
• Apply working knowledge of cash application processes to resolve payment issues.
• Monitor and report on portfolio performance using MSP standard reports and custom dashboards.
• Collaborate with fraud teams to investigate and mitigate risks associated with advance requests.
• Assist in the setup and validation of ELOC Plan Headers and ensure proper performance alignment.
• Identify and escalate billing file discrepancies and contribute to continuous improvement initiatives.
• Participate in cross-functional training and documentation efforts.
• Maintain and update departmental policies and procedures as necessary.

Requirements

• High school diploma or GED required; Associate’s degree preferred.
• Minimum 10 years of experience in consumer lines of credit, with a strong focus on HELOCs.
• At least 5 years of hands-on experience with MSP, specifically within the Consumer Loan Workstation.
• Proven ability to manage fraud detection and prevention strategies related to credit advances.
• Experience with open-ended credit structures and repayment modeling.
• Strong analytical and problem-solving skills, especially in data reconciliation and servicing transitions.
• Excellent communication skills and ability to collaborate across departments.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with servicing platforms such as MSP, Black Knight/LPS, and Sagent is preferred.
• Strong attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Benefits

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan