Technical Customer Support Agent providing support and troubleshooting for webhosting and domain customers. Engage in product development actively while ensuring excellent customer service in a hybrid setup.
About the role
- IT Manager overseeing daily activities and project management for software development teams. Leading quality assurance reviews and ensuring user satisfaction in a collaborative environment.
Responsibilities
- To manage day-to-day activities and project activities of software developers, systems analysts, or support teams.
- To oversee quality assurance reviews.
- To ensure project completion and user satisfaction.
- To provide guidance and training to assigned team.
- To develop and implement standards and relevant processes.
- To provide administrative guidance and controls ensuring quality, thorough analysis, timely delivery and productivity.
- To assist with strategic planning.
- Oversees support of applications through interaction with business users, stakeholders, IT project managers, IT analysts, and IT development staff.
- Provides leadership, direction to IT teams.
- Ensures support processes and procedures are adhered to.
- Ensures departmental objectives are met.
- Works with stakeholders to manage project priority and planning.
- Actively engages stakeholders and other organizational leaders to ensure satisfaction with service delivery.
- Oversees department projects ensuring on-time and on-budget delivery.
Requirements
- Bachelor's degree from an accredited college or university preferred.
- Information Systems or Computer Science major preferred.
- Project Management (PMP) designation preferred.
- Ten (10) years of related experience or equivalent combination of education and experience required to include five (5) years of software development, systems analysis, quality assurance, project management, or technical support experience and three (3) years of supervisory experience.
- Knowledge of Financial functions preferred.
- Knowledge of SAP Financial systems preferred.
Benefits
- Career development and promotional growth opportunities.
- A diverse and comprehensive benefits offering including medical, dental vision, 401k, PTO and more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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