Detection & Incident Response Engineer enhancing security operations for Relax Gaming. Building monitoring capabilities and investigating security threats across the organization.
About the role
- Junior Implementation & Support Engineer in cybersecurity working with global customers and hands-on implementation projects. Join Secomea's US team in a hybrid role for increased exposure.
Responsibilities
- Help customers successfully deploy and adopt Secomea’s solutions as part of paid implementation projects
- Configuring secure remote access solutions, Azure AD integrations, and network setups
- Advising customers on best practices for OT remote access, identity management, and cybersecurity
- Supporting customers during onboarding and implementation phases
- Collaborating with Secomea R&D and technology partners on configuration and troubleshooting
- Ensuring proper documentation of customer setups and implementation outcomes
- Handling customer cases via our ITSM system and live communication
- Troubleshooting technical issues related to networking, connectivity, and system configuration
- Acting as 2nd-level support and escalating complex cases according to internal guidelines
- Working according to established ITIL-based support processes, ensuring consistent case handling, documentation, and escalation
- Contributing to internal documentation, knowledge base articles, and best practices
Requirements
- Have a technical background in networking, IT, automation, or OT environments
- Have networking knowledge around CCNA level or similar
- Know of the following: OT cybersecurity, OT networking, network experience at the CCNA level, IAM or PAM
- Can read and write Shell scripts and have basic Python understanding
- Have the ability to understand and analyze customers’ technical needs
- Take ownership of tasks and customer cases, ensuring proper follow-through and resolution
- Comfortable working in a structured, process-driven environment and following defined support and implementation workflows
- Able to prioritize and manage multiple tasks across support cases and implementation activities
- Strong sense of ownership and accountability, from initial request to final resolution
- Collaborative mindset and ability to work effectively with global teams across functions and time zones.
- Excellent communication skills in English
Benefits
- Close collaboration with skilled engineers across functions
- Opportunities to grow your role as the US organization scales
- A supportive culture focused on quality, trust, and technical excellence
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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