Application Support Engineer at ZILO™ ensuring system reliability and performance while troubleshooting incidents. Collaborating with a skilled team in a hybrid work environment.
About the role
- Customer Success Application Engineer ensuring customer qualification of storage technologies. Collaborate with internal teams and customers for technical solutions and support on product requirements.
Responsibilities
- Drive all technical aspects of customer qualification engagements.
- Replicate, analyze, and develop solutions in concert with internal engineering teams to address customer issues.
- Run tests in customer environment to validate drive/system compatibility.
- Assist in post-qualification customer technical issues.
- Create and present technical information to internal teams.
- Work with customer account team to solidify feedback into future product requirements.
- Coordinate activities of other organizations to ensure customer deliverables meet the customer expectations.
Requirements
- Demonstrated experience testing and resolving concurrent, complex highly technical issues.
- Project management and tracking experience.
- Bachelor's Degree in Engineering related field (i.e. Electrical, Mechanical, Chemical, Computer Engineering, Materials, Physics, or Information Technology) or equivalent work experience.
- Ability to work flexible hours to support customers, factories, and design centers.
- Demonstrated effective written and oral communication skills.
- Demonstrated passion for continuous improvement.
- You might also have: Engineering design experience; Experience dealing with external customer or supplier; Programming experience; Experience with SATA, SAS, and NVMe interfaces and bus analyzers; Storage system level experience.
Benefits
- Eligibility to participate in discretionary bonus program
- Medical, dental, vision, and life insurance
- Short-and long-term disability
- 401(k)
- Employee stock purchase plan
- Health savings account
- Dependent care and healthcare spending accounts
- Paid time off, including 12 holidays
- Flexible time off provided pursuant to Seagate policy
- A minimum of 48 hours of paid sick leave
- 16 weeks of paid parental leave
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