Business Analyst II in Kroll's Support Operations, performing analysis and project management for U.S. business stakeholders. Collaborates with teams in a hybrid work environment and improves service efficiency.
About the role
- Business Analyst responsible for client relationship management and market opportunity development. Join Score Group to drive commercial success in hybrid role based in São Paulo.
Responsibilities
- Acquisition of new clients and execution of cross-selling and upselling with existing clients through sales and relationship activities;
- Management of relationships with external clients through meetings, in-person meetings, events and calls;
- Effective communication with technical and non-technical stakeholders, connecting different areas and ensuring understanding of our products and solutions;
- Identifying opportunities for business and product evolution with clients;
- Strategic application of our solutions in the context of clients and prospects;
- Creation, monitoring and management of KPIs;
- Preparation of technical commercial proposals, taking into account business objectives and the context of each opportunity;
- Execution of the sales plan;
- Development and implementation of sales strategies to increase penetration in existing accounts and generate additional revenue;
- Understanding the requirements of internal and external clients to promote service and solution offerings;
- Managing revenue retention and reducing churn to maintain revenue levels;
- Monitoring competitors by analyzing market, product and pricing trends to inform strategic decisions.
Requirements
- Degree in Business Administration, Marketing, Engineering, Finance or related fields;
- Preferred experience as a Business/Commercial Analyst;
- Experience in the Data Analytics and CRM market;
- Experience in commercial roles and customer service;
- Knowledge of key sales and retention metrics: LTV, churn, upsell, cross-sell and renewals;
- Knowledge of BI and data science;
- Proficiency in Excel, PowerPoint and CRM tools such as RD Station;
- Experience working with multidisciplinary teams;
- Ability to listen and translate needs into solutions;
- Excellent negotiation skills;
- Preferred intermediate/advanced English
Benefits
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