Hybrid Consumer Experience Strategy Lead

at Sanofi

• Job title: Consumer Experience Strategy Lead
• Job type: Full Time
• Experience level: Senior
• Salary: $133,500 - $192,833 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Cambridge, United States

About the role

• CX Strategy Lead developing end-to-end consumer experience strategies for Sanofi's healthcare ecosystem. Collaborating with teams to enhance accessibility and reliability of healthcare services.

Responsibilities

• Deliver CX strategy for R&D transformation : define our experience strategy and measurement frameworks to support R&D's digital evolution
• Lead cross-functional collaboration : Partner with Digital R&D, R&D and engineering teams to integrate CX strategy into product development processes
• Drive Strategic Implementation: Ensure CX initiatives meet milestones while managing resources and mitigating risks under tight deadlines
• Evangelize CX Excellence: Represent and advocate for consumer experience across the organization, influencing product and service strategy direction
• Build Team Capabilities: Mentor CX Strategy team members and contractors, fostering continuous learning and industry awareness
• Champion Digital Transformation: Lead cultural shifts in how CX functions within R&D and broader organizational context. Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency

Requirements

• Minimum 7-10 years of hands-on CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital product or software design.
• Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field.
• Master’s degree in relevant field a plus.
• Affinity with science (biology, chemistry), scientific background.
• Experienced putting design thinking in practice, end to end.
• Able to question the initial space and the assumptions behind the brief.
• Know how to “open up the solution space” and run ideation sessions.
• Need to articulate the experience strategy and the north star vision and know how to break the north star vision down to identify the MVP.
• Experienced running collaboration and co-creation workshops.
• Experienced creating new products or services from scratch.
• Experienced creating solutions with AI/ML.
• Systems thinking.
• Experienced in mapping complex digital ecosystems and determining how different pieces or applications might fit together, managing multiple international stakeholders.
• High EQ to manage different stakeholders within the organization and understand how to bring them along.

Benefits

• high-quality healthcare
• prevention and wellness programs
• at least 14 weeks’ gender-neutral parental leave