Product Owner at Sanlam overseeing Customer Service product vision and strategy. Collaborating with teams to deliver high-quality products catering to various market needs.
Responsibilities
Define and Communicate Product Vision & Strategy: Ensure the product vision and strategy align with company goals and clearly communicate them to stakeholders and teams.
Translate Company Goals into a Prioritized Roadmap: Convert strategic objectives into actionable features and maintain a product roadmap that reflects priorities.
Collaborate with Stakeholders: Engage with customers, leadership, and engineering teams to gather requirements, validate needs, and manage expectations.
Manage and Prioritize the Product Backlog: Create, refine, and maintain a detailed backlog that aligns with the product vision and delivers maximum value.
Lead Agile Practices: Actively participate in Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives) to guide development and ensure progress.
Write User Stories and Acceptance Criteria: Develop clear, actionable user stories with acceptance criteria to ensure development meets expectations and delivers value.
Oversee Product Lifecycle Management: Manage the product from conception through launch and continuous improvement to maintain market relevance.
Conduct Market Research and Analysis: Perform competitor analysis, market research, and customer engagement to inform product decisions and innovation.
Track Performance and Outcomes: Define and monitor key performance indicators (KPIs) to measure success and identify areas for improvement.
Validate Decisions Through Research: Use data and research to support hypotheses and ensure customer-centricity in all product decisions.
Requirements
Bachelor’s degree in information technology, Computer Science, or related field.
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