Hybrid Product Owner – Servicing

at Sanlam

• Job title: Product Owner – Servicing
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bellville, South Africa

About the role

• Product Owner at Sanlam overseeing Customer Service product vision and strategy. Collaborating with teams to deliver high-quality products catering to various market needs.

Responsibilities

• Define and Communicate Product Vision & Strategy: Ensure the product vision and strategy align with company goals and clearly communicate them to stakeholders and teams.
• Translate Company Goals into a Prioritized Roadmap: Convert strategic objectives into actionable features and maintain a product roadmap that reflects priorities.
• Collaborate with Stakeholders: Engage with customers, leadership, and engineering teams to gather requirements, validate needs, and manage expectations.
• Manage and Prioritize the Product Backlog: Create, refine, and maintain a detailed backlog that aligns with the product vision and delivers maximum value.
• Lead Agile Practices: Actively participate in Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives) to guide development and ensure progress.
• Write User Stories and Acceptance Criteria: Develop clear, actionable user stories with acceptance criteria to ensure development meets expectations and delivers value.
• Oversee Product Lifecycle Management: Manage the product from conception through launch and continuous improvement to maintain market relevance.
• Conduct Market Research and Analysis: Perform competitor analysis, market research, and customer engagement to inform product decisions and innovation.
• Track Performance and Outcomes: Define and monitor key performance indicators (KPIs) to measure success and identify areas for improvement.
• Validate Decisions Through Research: Use data and research to support hypotheses and ensure customer-centricity in all product decisions.

Requirements

• Bachelor’s degree in information technology, Computer Science, or related field.
• Relevant certifications (e.g. SAFe Product Owner; Product Manager (POPM); ICAgile Certified Professional (ICP))
• Proven experience as a Product Owner or similar role in Product Management.
• Strong understanding of Agile methodologies such as Kanban, Scrum and SAFe.
• Excellent communication, presentation and leadership skills.
• Ability to work effectively with cross-functional teams in a hybrid manner.
• Excellent prioritisation skills based on value.
• Creative problem-solving skills and willingness to think outside the box.
• Experience with product lifecycle management and software development tools such as Jira, Miro etc.
• Knowledge of Microsoft Dynamics 365 would be a bonus.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible working arrangements
• Professional development