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About the role
- Full Stack Senior Member of Technical Staff at Salesforce developing AI-driven solutions for the Sales domain. Collaborating with product and engineering teams to innovate agent experiences.
Responsibilities
- Design, develop, and maintain Salesforce Agents and Agentforce solutions, including L1/L2 nodes, sub-agents, and AI-driven workflows.
- Build and optimize prompts and LLM interactions to improve Agent performance, accuracy, and scalability.
- Collaborate with product, engineering, and AI teams to define requirements and translate them into technical solutions for agent-driven automation.
- Implement monitoring, retry logic, and exception handling for agent workflows and lead distribution.
- Work on document ingestion pipelines, Data Cloud integrations, and content processing to feed AI models and agents.
- Conduct experiments, A/B testing, and prompt tuning to continuously improve agent behavior and outcomes.
- Collaborate with and provide guidance to other engineers working on agent-related technologies, sharing best practices and fostering team learning.
- Contribute to architecture, design, and best practices for AI-enabled agent systems, ensuring scalability, maintainability, and performance.
- Partner with other teams to integrate agent solutions across Salesforce clouds while adhering to data governance and security standards.
- Drive innovation in agent experiences while evaluating new AI and generative technologies to enhance the overall platform.
Requirements
- 6 + years of Software Engineering experience
- Proven experience building and maintaining Agentic solutions, including intelligent agents, chatbots, workflow automation, and Agentforce.
- Hands-on experience with Data Cloud and document ingestion pipelines for AI/agent-driven solutions.
- Strong understanding of AI/ML models, prompt design, intent detection, and LLM integration.
- Experience with multi-language agent deployments and scaling agents for global use cases.
- Expertise with Agentic tools and frameworks used in Salesforce or similar cloud platforms
- Full-stack development skills (backend & frontend), including JAVA/APEX, LWC, HTML, CSS, JavaScript frameworks (React, AngularJS, EmberJS).
- Expertise in relational databases and data modeling (SQL, SOQL).
- Experience driving architectural decisions, providing collaborative guidance, and mentoring other engineers.
- Knowledge of Web Services (SOAP/REST) and API integrations for scalable agent operations.
- Familiarity with Agile/Scrum methodology and full SDLC ownership.
- Solid understanding of MVC framework, OO design principles, and building maintainable, high-quality solutions.
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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