Release Manager overseeing software release coordination and deployment activities. Collaborating with project teams to manage risks, schedules, and quality throughout the release process.
About the role
- Technical Service Manager responsible for leading Field Service Engineers at Roche Diagnostics Indonesia. Ensuring diagnostic instruments reliability and customer satisfaction across laboratories.
Responsibilities
- Lead, develop, and manage a team of Field Service Engineers
- Own instrument reliability across your territory
- Drive customer satisfaction by resolving hardware and software issues
- Ensure operational compliance across all service activities
- Report on team performance and operational metrics to the Head of Customer Support
Requirements
- A Bachelor's degree in Electro Medical Engineering or Electrical Engineering from a reputable university
- Minimum 5 years of technical service experience in the medical device, diagnostics, or healthcare industry — with direct people management experience
- Proven ability to lead and develop field-based teams, with a track record of driving accountability, performance, and team capability
- Strong technical grounding in instrument troubleshooting, installation, and preventive maintenance, with the judgment to know when to escalate
- A customer-first mindset
- Comfort working independently in a field-intensive environment
Benefits
- Personal expression encouraged
- Open dialogue fostered
- Genuine connections made
- Team performance accountability
- Customer satisfaction prioritized
- Operational compliance ensured
- Continuous service improvement driven
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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