Hybrid Workflow Consultant

Posted 2 hours ago

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About the role

  • Workflow Consultant at Roche designing complex automated laboratory solutions to enhance customer workflows. Collaborating with clients and teams for continuous improvement in laboratory processes.

Responsibilities

  • Provide pre-sales support to customers and sales teams for developing complex diagnostic solutions.
  • Follow a consistent design process, consolidating all necessary information.
  • Partner with customers and sales to clarify, align, and document expected performance metrics (e.g., TAT, Throughput, Menu consolidation).
  • Ensure workflow-related information is complete, accurate, and consolidated for project transition to Implementation.
  • Assist customers with workflow issues related to Roche systems.
  • Communicate short-term and long-term recommendations to improve efficiency, safety, and effectiveness.
  • Consult with customers to improve process performance and solution quality.
  • Survey and analyze best practices for techniques and processes.
  • Deliver consulting services such as Visioning Workshops, Diagnostic Network Optimization, Integrated Facility and Process Design, and Rapid Improvement Methodologies.
  • Collaborate with Roche Consulting colleagues to refine and evolve proprietary tools and techniques.
  • Utilize specific methods and tools like TVO strategy, cobas workflow simulators, and Salesforce.com.
  • Communicate the value of RC services through written documents, speaking engagements, and marketing materials.

Requirements

  • Bachelor’s Degree in Engineering, Business, Operations Management, Sciences or closely related scientific/technical discipline.
  • Experience with process mapping, statistical, and reporting tools
  • 5 years of experience in Operations, Engineering, Quality, Regulatory, or equivalent, including experience in successfully leading cross-functional teams in driving results
  • Able to travel +75% of the time
  • 5+ years of management experience delivering and managing consulting services using Lean Six Sigma or similar continuous improvement analytical tools/processes in a laboratory and/or healthcare setting.
  • Black Belt, Master Black Belt, and/or Champion certification in Lean Six Sigma or other similar, advanced continuous improvement certification
  • 3+ years of commercial experience in a sales, service-oriented, or consulting environment
  • Proficiency using Laboratory Information Systems (LIS) and Middleware; familiarity with Roche Infinity.
  • Strong organization and analytical skills to uncover key technical, operational, and strategic issues.
  • Advanced verbal and written communication skills to influence customer decision-makers by articulating ideas and influencing others to adopt solutions.

Benefits

  • Relocation benefits are not available for this position
  • A company car is provided for this position
  • Discretionary annual bonus may be available based on individual and Company performance

Job title

Workflow Consultant

Job type

Experience level

Mid levelSenior

Salary

$98,800 - $183,400 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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