Workflow Consultant at Roche designing complex automated laboratory solutions to enhance customer workflows. Collaborating with clients and teams for continuous improvement in laboratory processes.
Responsibilities
Provide pre-sales support to customers and sales teams for developing complex diagnostic solutions.
Follow a consistent design process, consolidating all necessary information.
Partner with customers and sales to clarify, align, and document expected performance metrics (e.g., TAT, Throughput, Menu consolidation).
Ensure workflow-related information is complete, accurate, and consolidated for project transition to Implementation.
Assist customers with workflow issues related to Roche systems.
Communicate short-term and long-term recommendations to improve efficiency, safety, and effectiveness.
Consult with customers to improve process performance and solution quality.
Survey and analyze best practices for techniques and processes.
Deliver consulting services such as Visioning Workshops, Diagnostic Network Optimization, Integrated Facility and Process Design, and Rapid Improvement Methodologies.
Collaborate with Roche Consulting colleagues to refine and evolve proprietary tools and techniques.
Utilize specific methods and tools like TVO strategy, cobas workflow simulators, and Salesforce.com.
Communicate the value of RC services through written documents, speaking engagements, and marketing materials.
Requirements
Bachelor’s Degree in Engineering, Business, Operations Management, Sciences or closely related scientific/technical discipline.
Experience with process mapping, statistical, and reporting tools
5 years of experience in Operations, Engineering, Quality, Regulatory, or equivalent, including experience in successfully leading cross-functional teams in driving results
Able to travel +75% of the time
5+ years of management experience delivering and managing consulting services using Lean Six Sigma or similar continuous improvement analytical tools/processes in a laboratory and/or healthcare setting.
Black Belt, Master Black Belt, and/or Champion certification in Lean Six Sigma or other similar, advanced continuous improvement certification
3+ years of commercial experience in a sales, service-oriented, or consulting environment
Proficiency using Laboratory Information Systems (LIS) and Middleware; familiarity with Roche Infinity.
Strong organization and analytical skills to uncover key technical, operational, and strategic issues.
Advanced verbal and written communication skills to influence customer decision-makers by articulating ideas and influencing others to adopt solutions.
Benefits
Relocation benefits are not available for this position
A company car is provided for this position
Discretionary annual bonus may be available based on individual and Company performance
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