Hybrid Senior User Experience Designer – UX/UI

at Ripple Effect

• Job title: Senior User Experience Designer – UX/UI
• Job type: Part Time
• Experience level: Senior
• Salary: $45 - $51 per hour
• Degree requirement: Bachelor's Degree
• Tech skills: Drupal, ServiceNow
• Location requirements: Hybrid, Rockville, United States

About the role

• Senior User Experience (UX/UI) Designer supporting the NSF Web Team's projects and content management. Creating engaging layouts and conducting UX research to enhance user experience.

Responsibilities

• Creating clear, compelling webpage layouts that conform to web design best practices, WCAG 2.0/Section 508 requirements, and federal plain language requirements.
• Providing timely, high-quality customer support, handling requests and inquiries, resolving issues, and tracking all requests/inquiries within a ticketing system (built in ServiceNow and Microsoft Lists).
• Conducting UX research, developing wireframes, prototypes, and task flows, and leading usability testing to guide user‑centered design decisions.
• Advise on web design best practices, including consistent and clear layouts, 508 compliance, and the use of visuals to enhance engagement and understanding.
• Participate in special projects and perform other related duties as assigned.

Requirements

• Bachelor’s degree.
• Six or more years of experience with user-experience research and web design, additional education substitutes for experience.
• Experience with the Drupal Content Management System (CMS).
• Advanced experience with creating and documenting information design concepts and solutions by various means, including developing wireframes, high-fidelity prototypes, and task flow diagrams.
• Advanced experience with usability testing, including preparing test plans and associated wireframes/prototypes, facilitating test sessions, analyzing data, and reporting and presenting results.
• Advanced knowledge and experience of creating, managing, and supporting user experience and feedback activities, including surveys, and interviews.
• Ability to recommend the best user experience possible while considering technical feasibility and business goals through professional communication that prioritizes customer satisfaction.
• Intermediate experience with AI tools, including their limitations and risks, and how they can be applied to support project management tasks.
• Prior experience supporting NSF or other federal health agency UX/UI Web Design projects.
• Experience integrating 508 compliance and web content accessibility guidelines (WCAG) into web design projects and products.
• Ability to report to NSF headquarters location on a daily basis if requested.

Benefits

• At Ripple Effect, we reward our employees for their contributions to our mission.
• Our comprehensive total rewards package includes competitive pay, exceptional benefits, and a range of programs that support your work/life balance and personalized preferences.