Manual QA role focusing on product quality assurance for software development. Engaging in test case creation and collaborating with teams to ensure defect resolution for optimal quality.
About the role
- Quality Assurance Manager managing quality standards for plant products. Ensures safety and compliance in food production at Rich Products Corporation.
Responsibilities
- Manages and directs staff responsible for microbiological testing and other quality control testing of plant products
- Oversees maintenance of the weight and defect control programs in accordance with plant and company standards
- Develops, implements and communicates short-term and mid-term (1 - 2 years) business plans for the operations, ensuring associates understand the link to the plant’s, division’s and the corporation’s business plans and understand their role in accomplishing these plans
- Assists in establishing the longer-term strategic plans for the plant
- Develops operating policies and procedures as necessary
- Mentors and motivates associates, providing training and development to optimize their performance and personal growth
- Communicates performance standards to associates, recognizing and rewarding individual and team accomplishments and counseling performance problems
- Ensures all associates have the resources and capabilities to effectively accomplish their responsibilities
- May serve as a member of the plant’s Steering Team
- Resolves hotline complaints about plant products, maintaining necessary records regarding the problem’s resolution
- Meets with vendors, customers and quality representatives and other company staff to discuss and resolve quality issues
- Ensures that the company's product "hold" policies and procedures are communicated to plant staff and that the plant adheres to the procedures
- Recommends, as appropriate, the suspension of production or the release of product when quality standards are not achieved
- Leads and/or participates in quality audits of the plant
- Participates in regular meetings with plant management to discuss quality improvements
- Develops, maintains and reports required operational information to management
- Ensures all quality-related information required for regulatory reviews and reporting is maintained by the plant
- Ensures that all GMP and Safety standards are in compliance
- Participates in weekly GMP, sanitation and safety inspections throughout the production departments and corrects, or issues work orders to correct, any identified deficiencies
- Follows up on work orders, with the appropriate Associates to ensure expeditious performance of the requested work
- Keeps abreast of latest manufacturing technologies, systems, and quality control practices
- Maintains a comprehensive understanding of all products manufactured by the plant as well as the raw materials, packaging materials, and operations required in the manufacturing process including quality specifications and standards
- Performs other related responsibilities, as needed, to support Rich Products Corporation's business objectives
Requirements
- BA/BS degree in Business, Supply Chain Operations, Food Science, Engineering or related field
- 5 years supervisory experience in a food-processing, pharmaceutical or chemical manufacturing organization, preferably using computerized manufacturing equipment
- Demonstrated knowledge and application of statistical process control, quality assurance techniques and tools and quality management principles in a food, chemical or pharmaceutical manufacturing environment
- Working knowledge of FDA regulations, Good Manufacturing Practices (GMPs), HACCP, food allergens and pest control
- Demonstrated knowledge of refrigeration
- Demonstrated knowledge of efficient and safe manufacturing operations to include product and associate safety, OSHA standards, product quality (success rates), and cost control (minimizing downtime and waste, optimizing yield)
- Demonstrated ability to direct, coach, and train associates as well as plan, monitor and schedule work
- Demonstrated ability to analyze and resolve problems
- Demonstrated mechanical and spatial aptitude, including the ability to disassemble and reassemble equipment
- Demonstrated ability to formulate and understand complex mathematical equations including basic statistical analysis
- Proficient using Excel or other spreadsheet software
Benefits
- Competitive compensation
- Health & financial benefits
- Paid time off
- Parental leave
- Family planning support
- Flexible work policy
- Associate resource groups
- Volunteering & community impact opportunities
- Holiday gatherings
- In-house taste tests (we are a food company after all)!
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