Hybrid User Experience Designer

at Rentokil Initial

• Job title: User Experience Designer
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Crawley, United Kingdom

About the role

• User Experience Designer responsible for understanding user needs and creating intuitive design interfaces. Collaborating with cross-functional teams to enhance customer experience for Rentokil Initial's clients.

Responsibilities

• Conduct user research and competitive analysis to deeply understand user needs, behaviors, motivations, pain points, and goals.
• Map user journeys and user flows to achieve a goal, identify potential friction points, and opportunities for improvement.
• Analyse user feedback and data. Interpret qualitative and quantitative data to inform design choices.
• Ideate and develop concepts. Brainstorm and sketch a range of concepts and solutions to user problems.
• Create wireframes, journey maps, user flows, mockups, and interactive prototypes.
• Iterate and test new or existing designs. Conduct and analyse results of user testing, A/B testing.
• Determine structure and organisation of content and features in a logical and intuitive way.
• Ensure designs are consistent with the RI design system.
• Collaborate within a cross-functional team and work closely with colleagues to ensure designs are feasible.
• Write clear specifications and guidelines. Provide detailed documentation for developers to ensure accurate implementation of designs.
• Present design solutions and clearly communicate designs, research findings, and rationale to stakeholders.

Requirements

• Deep understanding of UX and UI design principles, practices, and methodologies.
• Proficiency in design tools such as Figma.
• Ability to conduct user research, usability testing, and data analysis.
• Good understanding of accessibility standards.
• Strong eye for detail and aesthetics.
• Proficient at creating wireframes, journey maps, user flows, mockups, and interactive prototypes.
• Excellent problem-solving abilities.
• Strong communication and presentation skills.
• Ability to work effectively in a fast-paced and iterative environment.
• Ability to complete high-fidelity UI design is highly desirable
• Digital Design Lead Experience & Qualification
• Minimum of 2 years of experience in UX design, this is a mid-level role.
• The following are highly desirable
• Degree in Human-Computer Interaction, Graphic Design, Interaction Design, or a related field.
• Professional certifications from NNG or Google UX Design Professional
• Experience of website and conversion rate optimisation.
• Experience in a B2C or B2B service industry.

Benefits

• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking