IT Specialist operating and maintaining IT systems and applications for MAHLE. Responsible for incident management and hardware support in Parma, Italy.
About the role
- IT Engineer providing user support and managing technology onboarding processes in a fast-growing cybersecurity company. Collaborating on troubleshooting and optimizing IT Infrastructure to enhance user experience.
Responsibilities
- Provide a smooth and seamless technology experience for new employees in onboarding.
- Function as the first line of support for requests and issues from internal employees.
- Respond to queries from a variety of sources, including phone calls, direct messages, walk-ups, and Jira tickets
- Log, prioritize, and respond to queries based on urgency, needs of business, and affected priority groups
- Evaluate, isolate, and resolve technical issues via systematic troubleshooting – this includes asking open and closed questions and reliably reproducing intermittent issues
- Install, modify, and repair computer hardware and software.
- Assist and educate customers through the problem-solving process.
- Follow up with customers to ensure issues have been resolved.
- Maintain accurate asset and peripheral inventory.
- Maintain and troubleshoot Microsoft Teams conference rooms, and a variety of audio/video deployments
- Securely configure and deploy computer hardware for trade shows, demo environments, internal events, and other ad hoc settings
- Assist with device management in a primarily macOS environment
- Contribute technical writing to a rapidly growing and changing knowledge base
- Identify and develop ongoing infrastructure projects to improve workflow and process management
Requirements
- Bachelor’s Degree preferably in a field related to Information Technology
- 1-3 years of experience of Mac and/or Windows troubleshooting and configuration.
- Experience and skill related to customer service
- Basic understanding of Networking concepts (TCP, UDP).
- Experience resolving hardware and software issues, including user environment and educational opportunities.
- Comfortable navigating command line interfaces
- Ability to demonstrate good attitude, energy, and effort.
- Be Accountable, Focused, Adaptable, and Helpful.
Benefits
- Generous Paid Time Off plan
- Competitive compensation plans
- Tuition and certification reimbursement
- Employer supplemented medical, dental, and vision coverage
- In-depth technical and leadership training to assist with career advancement
- Additional mental and physical wellness benefits
- Free lunch on Fridays!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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