Hybrid Associate IT Engineer

at ReliaQuest

• Job title: Associate IT Engineer
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: MacOS
• Location requirements: Hybrid, Salt Lake City, United States

About the role

• IT Engineer providing seamless technology experiences for new employees. Supporting various IT infrastructure needs including troubleshooting, configuration, and internal communication.

Responsibilities

• Provide a smooth and seamless technology experience for new employees in onboarding.
• Function as the first line of support for requests and issues from internal employees.
• Respond to queries from a variety of sources, including phone calls, direct messages, walk-ups, and Jira tickets
• Log, prioritize, and respond to queries based on urgency, needs of business, and affected priority groups
• Evaluate, isolate, and resolve technical issues via systematic troubleshooting – this includes asking open and closed questions and reliably reproducing intermittent issues
• Install, modify, and repair computer hardware and software.
• Assist and educate customers through the problem-solving process.
• Follow up with customers to ensure issues have been resolved.
• Maintain accurate asset and peripheral inventory.
• Maintain and troubleshoot Microsoft Teams conference rooms, and a variety of audio/video deployments
• Securely configure and deploy computer hardware for trade shows, demo environments, internal events, and other ad hoc settings
• Assist with device management in a primarily macOS environment
• Contribute technical writing to a rapidly growing and changing knowledge base
• Identify and develop ongoing infrastructure projects to improve workflow and process management

Requirements

• Bachelor’s Degree preferably in a field related to Information Technology
• 1-3 years of experience of Mac and/or Windows troubleshooting and configuration.
• Experience and skill related to customer service
• Basic understanding of Networking concepts (TCP, UDP).
• Experience resolving hardware and software issues, including user environment and educational opportunities.
• Comfortable navigating command line interfaces
• Ability to demonstrate good attitude, energy, and effort.
• Be Accountable, Focused, Adaptable, and Helpful.
• Experience managing Active Directory and Microsoft 365
• Experience remotely managing devices in a blended operating system environment.
• Demonstrated success in a fast-paced customer service environment
• Clear communicator across a variety of styles, both written and verbal.

Benefits

• Generous Paid Time Off plan
• Competitive compensation plans
• Tuition and certification reimbursement
• Employer supplemented medical, dental, and vision coverage
• In-depth technical and leadership training to assist with career advancement
• Additional mental and physical wellness benefits
• Free lunch on Fridays!