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TruistHead of AI Enablement
Senior technology leader responsible for AI and GenAI solutions across Wholesale Technology for Truist. Collaborating with business executives and engineering teams to drive measurable value through AI applications.
About the role
- Co-create AI adoption roadmaps with customers, articulating the “art of the possible” and a clear path to value.
- Deeply understand each customer’s domain and business processes to prioritize the most impactful use cases.
- Frame problems and scope deployments with executives and SMEs; define success metrics and guardrails.
- Oversee implementation with product, solutions engineering, and account teams to ensure seamless integration and usability.
- Drive change management: design onboarding materials, train users, monitor adoption, and close feedback loops.
- Measure and scale value: quantify ROI, refine KPIs, and expand successful use cases across teams or departments.
- Translate between technical and business language to align C‑suite, domain experts, and builders.
- Establish operating artifacts: deployment plans, playbooks/runbooks, value trackers, and stakeholder cadences.
- How we’ll measure success:
- - Revenue: Net Revenue Retention (churn, downsell, upsell)
- - Consumption/ROI: Time vs Value vs Usage per use case
- - Adoption: Weekly active users and depth of use
- - Customer Satisfaction: CSAT and qualitative feedback
Requirements
- Strategic: Business analysis, process design, value mapping, and executive communication.
- Technical: Familiarity with LLMs/agents; comfort with APIs/integrations and data/analytics concepts.
- Operational: Agile project management, stakeholder alignment, enablement and training at scale.
- Interpersonal: Empathy, storytelling, negotiation, and cross‑functional collaboration.
- Experience: Proven track record deploying AI/automation/data products with measurable impact; partnering with product/engineering and customer‑facing teams.
- Ownership: Bias to action, structured thinking, and the ability to turn ambiguity into a clear, prioritized plan.
- Nice to have:
- - Exposure to enterprise environments, complex multi stakeholder environments and change management at scale
- - Start Up Experience
- - Industry domain experience in one or more of: operations, marketing, sales, support, or finance
Benefits
- 🩺 **Health Insurance Contribution** – Relevance AI contributes to the cost of individual medical, dental, and vision insurance for employees.
- 🚍 **Commuter Benefits** – Save on your commute with pre-tax deductions for transit and parking expenses
- 🏖️ **Unlimited Annual Leave** – Flexible time off policy to rest, recharge, and take care of what matters most
- 📈 **ESOP** – Employee Stock Ownership Plan so you can grow with the company
- 🤖 **AI Productivity Benefit** – Get up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills
- 👶 **Parental Leave** – We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent
- 🎉 **Milestone Merch** – Celebrate your work anniversaries with customised Relevance AI swag
- 🍿 **Food, Drinks & Community** – Stay energised with free breakfasts, healthy snacks, and a fully stocked fridge of drinks. Enjoy team lunches provided every Thursday and Friday, plus Uber Eats dinners and regular catered office meals throughout the week. As the home of the AI workforce, we also host vibrant community events featuring thought leaders, industry partners, and the wider tech community.
- 🪩 **Quarterly Team Events** – Build stronger connections through fun, meaningful team bonding experiences every quarter
- 🏓 **Social Clubs** – Share your hobbies and interests by joining or starting a club with your teammates. From hiking and chess to board game nights and social committee activities—there’s something for everyone!
- 🧠 **Sonder EAP** – Access 24/7 mental health and wellbeing support through Sonder, our Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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