External Workforce Management Analyst at Merkle driving operational excellence and data analysis. Collaborate with stakeholders for lifecycle management of external workforce resources.
About the role
- Technical Business Analyst leveraging data analytics to enhance operational excellence and product strategy for legal tech solutions. Collaborating within DevOps, cloud computing, and AI environments.
Responsibilities
- Analyze multi-dimensional data to identify trends, root causes, and actionable insights.
- Build dashboards, reports, and data models that support investigations and data-driven decision-making.
- Partner with product, engineering, and service delivery teams to identify process optimization and product enhancement opportunities.
- Recommend and champion modern automation tools and practices.
- Balance research, customer feedback, stakeholder requirements, and timelines to deliver effective, scalable solutions.
- Apply knowledge of Agile, SDLC, CI/CD, and RelativityOne infrastructure to guide analysis and recommendations.
Requirements
- Experience within the technology industry, ideally in a technical or data-centric role.
- Highly-developed communication, presentation, and cross-functional collaboration skills.
- Creative problem-solving and analytical thinking.
- Proficiency in database design, data architecture, data mining, and data visualization.
- Solid experience with SQL, SDLC concepts and/or software testing practices.
- Ability to translate technical insights for non-technical stakeholders.
- BS/BA in Computer Science, Engineering, Information Systems, Business IT, or equivalent experience (preferred).
- Microsoft Certified Solutions Expert (MCSE) or equivalent analytics/data certification (preferred).
- 4+ years of relevant experience (preferred).
Benefits
- Competitive base salary
- Annual performance bonus
- Long-term incentives
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