Field Leader overseeing natural gas operations while ensuring safety and reliable service to customers. Responsible for team management, emergency response, and training.
About the role
- Customer Operations Representative overseeing daily operational functions at Redwood Logistics. Providing excellent customer service while managing workflow for designated accounts.
Responsibilities
- Oversee and manage operational workflow for designated accounts, providing exceptional customer service.
- Identify, investigate, and correct unique customer problems and order delays.
- Schedule freight pick-up and delivery appointments.
- Precise data entry work which includes building orders in Redwoods proprietary TMS.
- Provide freight status updates to shippers, receivers, customers, and internal parties.
- Communicate relevant updates to customer and/or internal carrier account teams as needed.
- Verify all freight charges, and resolve all accounting discrepancies prior to final invoicing.
- Proactively generate and process appropriate paperwork for orders, maintaining a strong attention to detail.
- Efficient and effective problem-solving related to customer shipments.
Requirements
- Bi-lingual (English/Spanish).
- Clear and effective communication/interpersonal skills.
- Ability to change focus quickly due to demands of market conditions and/or company needs.
- Exceptional attention to detail.
- Strong critical thinking skills.
- Prior customer service experience a plus.
Benefits
- Life Insurance policy for you starting 30 days after employment.
- Personal Health Insurance coverage for you.
- Major Medical 30 days.
- Aguinaldo Christmas bonus or prorated percentage your first year.
- Vacation time starting at 12 days. Additional days will increase per Mexican Law.
- Premium Vacation 50% vacation days (Prima vacacional).
- Saving Plan (Fondo de Ahorro).
- Food Coupons (Vales De Despensa).
- Cell Phone Allowance of $800 pesos per month minus applicable taxes.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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