Hybrid Senior Business Systems Analyst

at Red River

• Job title: Senior Business Systems Analyst
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, SDLC
• Location requirements: Hybrid, Long Beach, United States

About the role

• Senior Business Systems Analyst role at Red River supporting the Port of Long Beach. Acting as the primary liaison between IM Division and business stakeholders.

Responsibilities

• Act as the primary liaison between the IM Division and assigned Division(s), serving as the single point of contact for all information technology related needs.
• Champion a strategic and collaborative relationship with business stakeholders—proactively identifying needs, fostering trust, and ensuring responsive and professional engagement.
• Conduct regular check-ins with stakeholders to review in-flight work, identify emerging priorities, and align on expectations.
• Maintain and continuously refine a dynamic, prioritized backlog of requests; sequencing work based on urgency, business impact, and available capacity.
• Lead delivery of key initiatives, serving as both Business Systems Analyst and Technical Product Owner from scoping through implementation.
• Triage and coordinate resolution of incoming issues and ad hoc requests (e.g., data discrepancies, reporting fixes) in collaboration with SMEs and technical teams.
• Deliver clear and timely updates to IM leadership, including dashboards, progress reports, and executive-ready briefings.
• Translate evolving business needs into actionable plans, balancing strategic product vision with short-term service delivery needs.
• Plan and execute initiatives using structured PMO frameworks and/or Agile methodologies, depending on the project context.
• Manage timelines, deliverables, dependencies, and resources across the full project lifecycle.
• Monitor scope, budget, and quality, escalating risks and issues to governance teams as appropriate.
• Provide consistent progress reporting and ensure transparent communication with stakeholders and leadership.
• Translate business challenges into well-structured, traceable functional and technical requirements.
• Facilitate discovery sessions, process mapping, and stakeholder interviews to capture current-state workflows and define solution needs.
• Partner with business units to define measurable success criteria and support adoption planning.
• Ensure technical deliverables meet business expectations through proactive alignment and validation.
• Serve as a conduit between business users, developers and executive leadership; ensuring clear communication and shared understanding.
• Lead requirements walkthroughs, demos, and working sessions to drive alignment and gather feedback.
• Communicate priorities, constraints, and trade-offs in a clear, audience-appropriate manner.
• Manage vendor engagement across the delivery lifecycle, from design and development to implementation and support.
• Monitor vendor deliverables, timelines, and risks; escalate concerns proactively.
• Assist with software procurement, license renewals, and contract negotiations as needed.
• Maintain a RAID (Risks, Actions, Issues, Decisions) log to support transparency and accountability.
• Participate in change control and governance processes to ensure proper oversight.
• Proactively identify, communicate, and mitigate delivery risks and blockers.

Requirements

• 10–15 years of progressive experience in hybrid roles spanning product ownership, business systems analysis, and project delivery; ideally within enterprise IT or public sector environments.
• Demonstrated ability to operate independently in dynamic, fast-paced settings, managing multiple priorities and shifting demands with minimal supervision.
• Proven strength in facilitation and cross-functional communication, with the ability to engage both technical teams and business stakeholders effectively.
• Experienced in proactively driving stakeholder alignment, resolving competing priorities, and navigating organizational complexity with professionalism.
• Background in client-facing roles, such as management consulting or stakeholder liaison functions—serving as the bridge between business needs and technical execution, and ensuring visibility at the executive level.
• Exceptional written communication skills, capable of producing clear, concise, and tailored documentation, from technical specs to executive summaries.
• Consistent track record of delivering meaningful outcomes, not just documentation—focused on value realization and impact.
• Adept at introducing structure in ambiguous or evolving environments, with a strong orientation toward clarity and execution.
• Proficient with key tools such as:
• a. Backlog and Agile tools: Azure DevOps, Jira
• b. Project management platforms: Microsoft Project, Smartsheet
• c. Collaboration tools: Microsoft Teams, SharePoint, Miro
• Solid understanding of software development life cycle (SDLC), Agile methodologies, and structured PMO or governance frameworks.

Benefits

• competitive salary
• excellent benefits
• exceptional work environment