About the role

Software Engineering Manager leading a global team at Red Hat, delivering features for the OpenShift Service on AWS. Driving technical discussions and championing AI adoption within engineering workflows.

Responsibilities

Lead a global engineering team to design, develop, operate, and deliver the ROSA service and associated features/outcomes
Drive technical discussions, architecture design, cross-team engineering collaboration, and engagement with customers and partners
Manage the day-to-day activities of the team, coordinate with other contributing teams, and own the delivery of features, updates, and operational excellence.
Collaborate with team leads, architects, and engineers on product design, architecture, and technical direction
Work closely with cross-functional teams—including Product Management, Documentation, and Support—to ensure a high-quality service experience for customers.
Partner with Red Hat’s global customer and partner support teams to resolve escalated issues efficiently.
Coach and mentor team members, providing regular feedback and supporting career development and growth.
Champion the adoption of AI within the team to improve development, testing, and operational workflows
Advocate for resources—such as training, tools, or dedicated exploration time—to increase the team’s AI literacy and capabilities.
Ensure ethical AI use, addressing data privacy, bias mitigation, intellectual property, and responsible disclosure
Foster a safe environment for experimentation with AI technologies, supporting projects that enhance efficiency, simplify processes, or analyze code/metrics.
Encourage rapid testing, learning from failures, and continuous improvement.

Bachelor's degree in Computer Science, Computer Engineering, or a related field, with 6+ years of experience in software development, testing, and operations
4+ years managing software engineering teams, including development, testing, DevOps, and productization of cloud services using Agile methodologies
Experience with multiple hyperscaler platforms, such as AWS, GCP, and Azure
Hands-on experience with container technologies, including Kubernetes and OpenShift
Demonstrated ability to translate business problems into technical solutions and lead teams through ambiguity and change
Strong organizational skills, including planning and accelerating initiatives, proactive risk mitigation, and leading global engineering teams
Deep technical expertise with the ability to navigate from high-level system and software architecture to detailed design, code review, and problem-solving
Comprehensive understanding of software development life cycle, project management, quality assurance, and customer advocacy in large-scale environments
Experience leading Site Reliability Engineering (SRE) initiatives, including building reliable, scalable systems, monitoring, and incident response (considered a plus)
Experience applying AI or ML techniques in software development, testing, or operational workflows (e.g., predictive monitoring, intelligent automation, AI-assisted development tools) (considered a plus).

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!