Hybrid Senior Operations Manager, First Mile

at Reconomy

• Job title: Senior Operations Manager, First Mile
• Job type: Full Time
• Experience level: Senior
• Salary: €68,000 - €76,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Utrecht, Netherlands

About the role

• Senior Operations Manager overseeing ReBound’s logistics network for returns. Leading first mile strategy and team to enhance operational efficiency and supplier relationships.

Responsibilities

• Ensure best-in-class first mile carrier solutions by leading the development and execution of a procurement category strategy for first mile solutions
• Leading and managing a team that co-develops and delivers ReBound’s first mile strategy, ensuring excellence in day-to-day performance, while bringing latest innovation to our portfolio. You report to the director of global logistics. Work with your manager, peers and support roles, to maintain and develop the network.
• Ensuring sound spend management, analytics and insights in order to ensure competitive buying with a focus on margin, budgeting and cost control
• Understand the industry, find innovation opportunities, work with your development team on and contribute to solution design
• Work closely with internal stakeholders to ensure an aligned optimization and innovation plan is created and executed, that the team are updating, tracking and informing of issues they see in the network. Review processes and work with Product and IT on automating wherever possible.
• Responsible to develop and maintain contract agreements with suppliers, and maintain documentation, including Standard Operating Procedures.
• Full ownership of the carrier relationship, managing carrier failures, ensuring performance management following a clear supplier relationship management model.
• Monitor and report on performance. Keep in transit orders within lead-time SLA.
• Ensure any service provider is bought in with ReBound’s strategy, and that service providers are solutions focused.
• Provide proactive support to other department employees, be a team player, help build working relationships with all members of the department and develop levels of expertise that other department employees can utilize and leverage.
• Drive and deliver the roadmap for your department. Ensure active and complete participation in organization projects. Participate in training, education, and testing at user acceptance, identify and provide feedback to product owners, identify and support to resolve challenges, and areas of concern prior to go live.

Requirements

• You are people manager and team leader with 5 to 10 years of leadership experience in Logistics and Supply Chain.
• You like to be challenged and be faced with complex situations.
• You contribute to a positive, performance culture, focusing on continuous improvement.
• With your strong analytical skills, eye for detail and willingness to go the extra mile, you are a master in developing relationships with suppliers, and a leader in guiding your team to negotiate best possible deals.
• Great communication skills, both written and verbal, diplomacy, and pragmatic organizational skills.
• Ability to prioritise items of work and stay calm under pressure.
• Relationship builder that fosters collaboration with your suppliers and colleagues.
• Project management skills to confidently present and negotiate, unlocking business potential.
• Own initiative, drive, and passion for what you do, a practical problem solver taking great pride in your responsibilities

Benefits

• 27 vacation days per calendar year based on full time & full year employment.
• Pension & disability schemes partly paid by employer and employee, age dependent.
• EUR 300 net one off to set up your home-office.
• EUR 15 net compensation per month for health insurance, paid with the salary.
• Monthly working from home fee. We work in a hybrid model, teams come in twice a week the rest is remote.
• You have the option to work abroad a few weeks a year e.g. from your home country.
• Travel costs to and from work. If you travel by public transport an NS Business card will be provided. If you travel by car, the commuting allowance is EUR 0.23c per km.
• Free Mental Health support through our partner "OpenUp".
• Bike Plan
• Company laptop & mobile phone.