IT Support Team Leader overseeing IT support for CMA CGM's UK operations. Managing daily support activities and ensuring excellent customer service for over 500 users.
About the role
- IT Specialist managing and supporting IT infrastructure at Recipharm in Monheim am Rhein. Involved in local and global projects, ensuring IT security and system performance.
Responsibilities
- Operation and maintenance of the IT infrastructure (servers, networks, storage, communications) in accordance with company and industry standards
- Management of virtual server environments (VMware / Hyper-V) as well as Azure cloud and on-premises systems
- Administration of backup and restore processes (e.g., Veeam) to ensure data integrity and business continuity
- 2nd-level support for infrastructure components and 1st-level support for hardware/software issues for end users
- Participation in IT projects at local, national and international levels
- Monitoring system performance and IT security, including escalation of incidents
- Maintaining IT documentation and asset inventories in accordance with GMP and internal IT policies
- Collaboration with the global IT organization and adherence to international IT standards
- Participation in audits and support for validations according to GAMP 5
Requirements
- Completed IT vocational training or a bachelor’s degree in Computer Science, Information Technology or a related field
- At least 3 years of professional experience in IT infrastructure, system administration or support
- Experience with: Microsoft server and client operating systems
- VMware / Hyper-V
- Backup tools (e.g., Veeam)
- Network components (Cisco, Meraki) and firewalls (Palo Alto)
- Cloud technologies (preferably Azure)
- Knowledge of ITIL fundamentals and IT security standards
- Structured, analytical and solution-oriented working style
- Strong service orientation and team skills
- Good communication skills in German and English
Benefits
- A varied and responsible role in an international environment
- Scope to contribute your own ideas and opportunities for professional development
- Competitive, performance-based compensation according to company collective agreement
- Permanent full-time position with 37.5 hours per week and 32 days of annual leave
- Vacation pay and an annual special payment, as well as health-promoting employee benefits
- Additional benefits such as employer-funded occupational pension (bAV), private accident insurance and company health insurance (BKV)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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