Senior Associate leveraging Power Platform to develop solutions and insights at PwC. Leading technical sessions and user enablement initiatives on Microsoft platforms.
About the role
- Operations Engineer ensuring reliability of services for global IIoT platform. Managing connectivity, incident response, and troubleshooting operations across teams.
Responsibilities
- Ensure the reliability of services and support seamless day-to-day operations across teams
- Act as the first point of response for incidents and requests related to the global IIoT platform
- Maintain connectivity with Azure IIoT Hub
- Manage communications with edge gateways deployed at customer sites
- Monitor platform health and provide first-line incident response during business hours
- Triaging incidents, gathering technical details, and escalating to higher support levels when needed
- Performing basic service troubleshooting (status checks, restarts, log collection)
- Supporting Azure-connected services through basic availability and connectivity checks
- Troubleshooting networking issues such as DNS, reachability, HTTPS/ports, and VPN connectivity
- Handling certificate lifecycle tasks including tracking expirations, renewals, and validation
- Providing basic Windows laptop support for internal users
- Maintaining clear documentation and improving operational processes and monitoring where possible
Requirements
- Basic understanding of networking fundamentals (DNS, IP, ports, and routing basics)
- Hands-on Linux operational skills (SSH, log inspection, service status/restarts, basic file permissions)
- An understanding of HTTPS/TLS certificates and ability to follow renewal and validation procedures
- Experience monitoring systems via dashboards and alerts, with the ability to perform first-response incident handling
- The ability to triage incidents, collect logs/diagnostics, and escalate issues with clear documentation
- Basic troubleshooting skills for connectivity issues (DNS resolution, ports/HTTPS, VPN/client connectivity)
- The comfort working with procedures, runbooks, and escalation paths
- Good written communication skills and discipline in documenting work
- The ability to manage day-to-day operations during business hours and are open to supporting extended hours as the platform grows
Benefits
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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