Insurance Coordinator at Fresenius Medical Care supporting dialysis patients. Educating on insurance options and coordinating financial assistance while complying with regulatory requirements.
About the role
- Bilingual Insurance Advisor offering insurance solutions at RBC's Advice Centre. Responsible for client interactions and policy advice with a focus on customer service.
Responsibilities
- Provide insurance advice and solutions to clients based on their needs through inbound calls
- Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
- Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
- Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
- Use procedures effectively and seamlessly during conversations with clients
- Cultivate and maintain relationships with partners to work as one RBC team
Requirements
- Willingness and ability to successfully obtain the General Insurance License for Ontario (Other Than Life) and the General Insurance License for all provinces
- Excellent communication skills in French and English
- Exceptional customer service skills with the ability to build strong relationships and connect with clients
- Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday 8:00am – 8:30pm and Saturday 8:00am – 4:30pm
- Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)
- Possession of the Other Than Life (OTL) license at time of application (Nice-to-have)
- Post-secondary education (Nice-to-have)
- Knowledge of insurance products (Nice-to-have)
- Customer service and/or sales experience in a contact centre environment (Nice-to-have)
Benefits
- A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
- Working with an award-winning team
- Flexible work arrangements and leaders who support your needs—both personal and professional
- An opportunity to have real impact on the lives of our clients and the communities you serve
- Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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