Creative Junior Marketing & Content Creator supporting recruitment marketing efforts through content and campaigns. Seeking a digital media enthusiast with fresh ideas for engagement.
About the role
- Digital Content Developer responsible for content migration and platform optimization for QVC's digital channels. Collaborates with teams to enhance customer experience through targeted campaigns and real-time solutions.
Responsibilities
- Responsible for assigned category and event content migrating across our customer platforms.
- Authorized to work in the Adobe Experience Management tool (AEM) and CMS, creating/building, scheduling and migrating content to QVC/HSN digital platforms.
- Supports day-to-day content development for the complete customer funnel: Homepage, Product Detail and the purchasing experience through customer cart.
- Create targeted Adobe Target campaigns via HTML, CSS, and JavaScript as well as knowledge of audience creation within Target.
- In partnership with cross-functional teams including UX and IT, enforces platform standards and processes.
- Supports day-to-day compliance with key performance metrics including page load and weight, URL best practices and redirects.
- Responds to INRs in real time, partnering with IT to solve website and app issues in the moment in order to preserve the customer experience.
- Follows up with sr. leadership to explain issues and their resolution.
- Manages the cadence of hourly offer updates on customer-facing digital platforms when required.
- Collects and distills strategic direction and insights from key stakeholders: eCommerce, eMarketing, Copy, Design, UX, QA, UAT, Testing, and IT.
- Provides technical expertise when working with Marketing and eCommerce teams in developing site and app content campaigns, A/B testing, new features implementation, and platform roll-out.
- Identifies root cause issues within AEM/CMS and leverages expertise to identify and prioritize high-value platform enhancements.
- Finds and communicates opportunities for tool enhancements that allow the team to be more efficient.
- Authors detailed user documentation that serves as a how-to document for team members how to engage with AEM/CMS functionality.
- Supports digital content team members with training, troubleshooting, and building content in some cases.
- This position has 24-hr. on-call responsibilities on a rotating basis.
- Responds to INRs immediately and works alone or with IT to find a solution in real time.
Requirements
- Must have well-balanced sense of business, technology, information architecture, and UI design.
- Must be able to work between Wednesday-Saturday from 3pm until 1am.
- Understands capabilities of Web browsers and the constraints involved in designing and developing for online and multimedia platforms.
- Ability to hand-author HTML and CSS to W3C standards (without relying on an editor).
- Proficient Understanding: JavaScript, JQuery, HTML, CSS, and JSON.
- AJAX, PHP, JSP, broadband technology, video streaming, interactive TV, and other Internet technology a plus.
- Excellent interpersonal and customer service skills; ability to work well within a team and on your own.
- Excellent organizational skills with the ability to handle multiple tasks simultaneously; attention to detail and commitment to excellence.
- Ability to make oral and written presentations.
- Ability and confidence to present opinions and thoughts in a clear, unbiased manner.
- Must possess leadership skills.
- Must be a good motivator.
- Strong collaborator with the ability to engage multiple stakeholder.
- Able to work in a fast-paced, deadline-driven environment with ever-changing priorities and demands.
Benefits
- competitive compensation
- paid time off
- employee assistance program
- parental leave
- paid volunteer hours
- amazing company discounts
- health care benefits starting on day 1
- 401(k)
- tuition reimbursement benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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