Hybrid Technical Solutions Specialist, Italian, Spanish

at QuidelOrtho

• Job title: Technical Solutions Specialist, Italian, Spanish
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Illkirch Graffenstaden, France

About the role

• Technical Solutions Specialist providing remote support in technical and diagnostic areas for laboratory products. Working with an international team to enhance customer experiences and product usage.

Responsibilities

• If you make excellence your mission, QuidelOrtho is the ideal place for you and your career.
• As a member of the Technical Support team, you will make an impact on our customers by providing remote support in technical and diagnostic areas.
• Investigate, troubleshoot and manage customer complaints and requests related to chemistry, instruments and software.
• Maintain your technical skills, knowledge of company procedures and customer relationship skills.
• Work independently and as part of a team.
• Participate in on-call rotations.
• Contribute to process improvements.
• Participate in meetings with subsidiaries, either on-site or by conference call.

Requirements

• Qualification as a medical laboratory technician, biomedical/technical technician or in life sciences; experience in customer relationship management or medical laboratory work is a plus.
• Degree in one of the following disciplines: Chemistry, Biology, Sciences, Engineering, Biomedical Engineering.
• Computer networking skills would be an asset.
• Willingness to become an expert in new technologies.
• Passion for communication and customer service.
• Fluency in Italian and Spanish.
• English is an advantage.

Benefits

• In-depth technical on-the-job training and continuous learning throughout your career.
• Experience in a multicultural and stimulating environment.
• Opportunity to build your career within one of the world leaders in in vitro diagnostics.
• Direct impact on people’s lives by working with physicians and laboratory technicians.
• Daily collaboration with our subsidiaries and teams in Europe, Asia and the United States.
• Supplemental health insurance and welfare benefits.
• Meal vouchers.
• Profit-sharing and incentive schemes.
• Sustainable mobility allowance.
• Collective retirement savings plan with employer matching.
• Support for training through our collective skills development plan and LinkedIn Learning.
• Employee Assistance Program (EAP).
• Skills recognition program.
• Employee referral program.