Senior Solutions Architect at NTT DATA delivering complex solutions and multi - technology consulting services. Collaborating with clients and internal teams to ensure robust and cutting - edge solutions.
About the role
- Technical Solutions Specialist providing remote support in technical and diagnostic areas for laboratory products. Working with an international team to enhance customer experiences and product usage.
Responsibilities
- If you make excellence your mission, QuidelOrtho is the ideal place for you and your career.
- As a member of the Technical Support team, you will make an impact on our customers by providing remote support in technical and diagnostic areas.
- Investigate, troubleshoot and manage customer complaints and requests related to chemistry, instruments and software.
- Maintain your technical skills, knowledge of company procedures and customer relationship skills.
- Work independently and as part of a team.
- Participate in on-call rotations.
- Contribute to process improvements.
- Participate in meetings with subsidiaries, either on-site or by conference call.
Requirements
- Qualification as a medical laboratory technician, biomedical/technical technician or in life sciences; experience in customer relationship management or medical laboratory work is a plus.
- Degree in one of the following disciplines: Chemistry, Biology, Sciences, Engineering, Biomedical Engineering.
- Computer networking skills would be an asset.
- Willingness to become an expert in new technologies.
- Passion for communication and customer service.
- Fluency in Italian and Spanish.
- English is an advantage.
Benefits
- In-depth technical on-the-job training and continuous learning throughout your career.
- Experience in a multicultural and stimulating environment.
- Opportunity to build your career within one of the world leaders in in vitro diagnostics.
- Direct impact on people’s lives by working with physicians and laboratory technicians.
- Daily collaboration with our subsidiaries and teams in Europe, Asia and the United States.
- Supplemental health insurance and welfare benefits.
- Meal vouchers.
- Profit-sharing and incentive schemes.
- Sustainable mobility allowance.
- Collective retirement savings plan with employer matching.
- Support for training through our collective skills development plan and LinkedIn Learning.
- Employee Assistance Program (EAP).
- Skills recognition program.
- Employee referral program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Solutions Consultant leveraging Sprinklr’s Unified - CXM platform to advise clients on marketing and customer experience solutions. Engaging with enterprise clients and collaborating across teams for successful implementations.
Solutions Engineer specializing in AI Runtime Security for F5, driving secure AI adoption and customer success across North America.
Lead Engineer designing and integrating military weapons systems for the U.S. Air Force. Focusing on advanced technologies and collaboration in defense projects.
Sales Process Architecture Solution Architect focusing on improving sales processes and execution at HP. Collaborating with IT and analytics teams to enable better seller experiences and capabilities.
Solutions Architect designing integrated solutions at Caterpillar. Collaborating across functions to meet customer and business outcomes.
Staff Solution Engineer at Super Micro Computer responsible for addressing project issues and providing technical support. Collaborating with teams to deliver customer satisfaction in a fast - paced environment.
Senior Solutions Engineer role at Scanner focusing on technical success of deals end - to - end. Involves customer interaction, POCs, and technical demos in a fast - growing environment.
Dynamics 365 Solution Architect designing and implementing solutions for a housing organization. Collaborating with technical and functional consultants to deliver effective systems and services.
Solution Architect designing and delivering enterprise - grade solutions at ID - ware. Collaborating across teams to ensure successful delivery and technical guidance in a hybrid environment.