Business Analyst I working on claims system management for Intact. Collaborating with teams to enhance user experience and improve system functionality.
About the role
- Business Analyst/Scrum Master supporting Agile software development teams at OCH Technologies. Facilitating ceremonies and ensuring alignment between business needs and technical delivery.
Responsibilities
- Facilitate all Agile ceremonies including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.
- Serve as a bridge between business stakeholders and technical teams, translating business needs into clear, actionable requirements and user stories.
- Maintain and groom product backlogs to ensure clarity, prioritization, and alignment with business objectives.
- Work closely with Product Owners to define acceptance criteria, clarify scope, and ensure deliverables meet stakeholder expectations.
- Identify, track, and remove impediments that impact team progress and work proactively to maintain team efficiency and performance.
- Analyze business processes, workflows, system behavior, and data needs to recommend improvements and optimize product functionality.
- Support Agile maturity across the organization by coaching team members on Agile principles and scrum best practices.
- Monitor team KPIs and Agile metrics (e.g., velocity, burn-down, cycle time) and provide insights for continuous improvement.
- Collaborate with QA teams to validate test cases, ensure acceptance criteria accuracy, and support UAT readiness.
- Coordinate cross-team dependencies, risks, and project deliverables to ensure smooth execution and transparency.
- Prepare documentation such as business requirements, user stories, process maps, data flow diagrams, and release notes.
- Assist with cross-department administrative duties and operational support as required.
- Provide general administrative and reporting support, including assistance with Unanet tasks, status reporting, and quality department needs.
Requirements
- Bachelor's degree in computer science, Math, Science, or related field
- A minimum of five (5)+ years of professional experience
- Strong understanding of Agile frameworks including Scrum and Kanban
- Familiarity with Government software development and testing processes
- Demonstrated experience leading and championing Agile best practices across cross-functional teams to drive consistent, high-quality delivery
- Proven ability to facilitate core Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, fostering team accountability and transparency
- Scrum Master certification or equivalent (CSM, PSM or SAFe Scrum Master) preferred
- Experience supporting government programs, federal contracting environments, or regulated industries preferred
- Background in UX, process modeling, data analysis, or technical documentation preferred
- Experience with Atlassian (Jira, Confluence, Bitbucket) preferred
- Familiarity with QA practices, including test planning and execution of user acceptance testing (UAT) preferred.
Benefits
- Paid time off and Holidays
- Medical, Dental, and Vision Insurance
- Paid Parental Leave
- Short-term disability, long-term disability, and life insurance - Employer Paid!
- 401(k)
- Additional Voluntary Life Insurance
- Tuition Reimbursement & More!
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