Leading KYCB operations across Southern Europe, focusing on Italy, Spain, and Portugal. Collaborating with senior leaders and managing BPO relationships for operational success.
Responsibilities
Lead and scale KYCB operations for Italy, Spain, and Portugal
Manage and develop a team of Team Leads
Drive operational performance across conversion, compliance, and customer satisfaction
Partner with the Managing Director to align operational goals
Oversee BPO relationships and external partners
Requirements
At least 10+ years of total professional experience
Minimum of 3 years of experience managing people managers
Strong background in Fintech or Payments
Deep expertise in KYC, KYB, and Anti-Financial Crime regulations
Experience managing BPO partners
Ability to navigate complex regulatory frameworks
Fluent in English and Italian
Proficiency in Spanish or Portuguese is a strong plus
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