Hybrid Head of KYCB Operations – Southern Europe

Posted 5 hours ago

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About the role

  • Leading KYCB operations across Southern Europe, focusing on Italy, Spain, and Portugal. Collaborating with senior leaders and managing BPO relationships for operational success.

Responsibilities

  • Lead and scale KYCB operations for Italy, Spain, and Portugal
  • Manage and develop a team of Team Leads
  • Drive operational performance across conversion, compliance, and customer satisfaction
  • Partner with the Managing Director to align operational goals
  • Oversee BPO relationships and external partners

Requirements

  • At least 10+ years of total professional experience
  • Minimum of 3 years of experience managing people managers
  • Strong background in Fintech or Payments
  • Deep expertise in KYC, KYB, and Anti-Financial Crime regulations
  • Experience managing BPO partners
  • Ability to navigate complex regulatory frameworks
  • Fluent in English and Italian
  • Proficiency in Spanish or Portuguese is a strong plus

Benefits

  • AI tools access
  • Supportive team environment
  • Focus on professional growth

Job title

Head of KYCB Operations – Southern Europe

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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