Principal Enterprise Architect at Hiscox responsible for architecture roadmaps and standards. Leading modernization efforts and advising on technology solutions for the organization.
About the role
- IT Specialist responsible for supporting QCP’s IT infrastructure and operations. Collaborating with cross-functional teams to address cyber security and business continuity risks.
Responsibilities
- Provide Level 1 and Level 2 support to QCP users for the remediation of IT issues across three shifts.
- Support user helpdesk requests, such as for account / access related issues, VPN and network connectivity, collaboration and productivity tools support, endpoint troubleshooting, etc.
- Ensure proper recording, documentation and handover of issues to the next shift.
- Monitor and report on IT service level trends and production incidents.
- Support QCP IT change management process: ensure that changes are assessed, tested and approved before implementation.
- Manage after office hour emergency change.
- Support IT Security training and awareness sessions.
- Support regular risk reporting, such as Key Risk Indicator (KRI) reporting and audit point tracking.
- Maintain IT outsourcing register and contracts. Support periodic Third-Party risk assessments and due diligence checks on vendors.
- Implement windows patching and security patches for servers.
- Implement and configure new software, system, and applications the meet business needs.
Requirements
- Degree in Computer Science, Software Engineering, Information Technology related fields.
- 2 to 3 years of working experience in IT Service Management, Helpdesk, Server and/or Network.
- Strong interpersonal and communication skills.
- Excellent strategic, problem solving, and analytical skills, with strong attention to details.
- Exposure to DevOps, and cloud platforms such as AWS and Azure would be valuable.
- Experience supporting core IT infrastructure such as servers and network would be a plus.
- Team player with the ability to work independently when required.
- Industry certifications and knowledge of relevant frameworks (e.g. ITIL, COBIT, TOGAF, CBCP, CISM) would be a bonus.
- Open to working on a shift basis.
- **Preferrable Experience**
- Proficient in scripting (Python, PowerShell), with experience for automation tasks.
Benefits
- The Environment We Offer
- As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.
- Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.
- We also provide flexible working arrangement as required and a casual and fun environment to boot!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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